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Author: Ronoh, Jonathan

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: University of Nairobi, Kenya/Telkom Kenya Limited/Internet protocol/Technology transfer ;

Abstract:

VoIP is a relatively new technology. Current research suggests that firms are using VoIP to cut costs, to improve productivity, and organization's strategic position. The existing literature is rich with how to articles and a discussion of possible benefits, costs, and implementation barriers; but, very few academic studies exist especially in the Kenyan context. The main purpose of this study, therefore, was to identify and present the issues related to VoIP adoption and implementation in Kenyan public organizations. The intention of this study was to lay the foundation for a comprehensive understanding of the forces shaping the VoIP market in order to help industry participants and new entrants to position themselves correctly. This was achieved by evaluating technology adoption and diffusion models, in particular the Grover and Goslar Telecommunications Technology Adoption Model, in which the authors attempt to identify factors that enable the initiation, adoption and implementation of a set of 15 distinct telecommunication technologies. Based on this model and other existing literature, a VoIP adoption framework was developed and empirically tested to determine what . factors influence VoIP adoption in public organization in Kenya. A case study method was employed in this study since it is a method used to narrow down a very broad field of research into one easily researchable topic. Case study research excels at bringing an understanding of a complex issue or object and can extend experience or add strength to what is already known through previous research. Telkom Kenya Limited and University of Nairobi were chosen as representative case study organizations. The researcher used self-administered questionnaires to collect data from respondents from the two organizations. Data was analyzed quantitatively and qualitatively using descriptive statistical techniques. Descriptive statistical techniques were used to examine four broad variables: financial factors, technical factors, organizational factors and regulatory factors. The results of statistical analysis of empirical data led to the refinement of the developed conceptual research framework to capture the relative influence of the various VoIP adoption factors. The researcher concluded by discussing the practical and future implications ofthe research. Key Words: Voice over Internet Protocol (VoIP), Adoption, Conceptual Framework, Public 'Organizations.

Author: Waithaka, Edwin Mungai

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/University of Nairobi, Kenya/Colleges and universities/Competitive advantage ;

Abstract:

Today's business environment has become turbulent and very competitive. Very few organizations are able to sustain their competitiveness in the long due to the unpredictability of the environment. It has become therefore very important for all organizations to find ways, in which they can survive and sustain the competitiveness in the long run. Organizations need to consistently scan the environment, both external and internal in order,to ascertain whether they are still relevant in spite of the changes and stiff competition. They are likewise required to take corrective action regularly to remain competitive. It is therefore necessary for all organizations to adopt strategic management in order to address the challenges posed by the environment. Strategic management entails the formulation and implementation of strategies that fit the organization's internal capabilities to the external environment hence remain vibrant and competitive in their respective industries thereby gaining sustainable competitive advantage. The study sought to establish the strategies adopted by the University of Nairobi to achieve sustainable competitive advantage in the education sector. The study was carried out at a time when the education sector in Kenya and especially higher education was experiencing many challenges than was the case in the past. Major challenges experienced include dwindling financial support from the Government and other sponsors, high demand for higher education with only 20% of the qualified candidates securing places in the public universities, competition from local and international institutions, lobbying by staff unions for better packages and the perceived declining quality of education caused by the increasing unemployment rate among other challenges. Data was collected by use of an interview guide. The researcher interviewed heads of departments and units of the University of Nairobi since they were the key decision makers. The findings of the study established that the University of Nairobi had a strategic plan which was reviewed after every five years and had developed and was continuously implementing distinctive strategies that ensured the University of Nairobi met the strategic issues as formulated in that strategic plan. For effective implementation of these strategies the University of Nairobi utilized distinctive capabilities that it had built over time. These capabilities included offering quality education and research, having an ideal strategic location in the capital city, hiring and retention of competent human resources, development of unique and diverse programmes among others. The study established that no single strategy could ensure achievement of sustainable competitive advantage in a turbulent and challenging environment. It was also evident from the study that strategies adopted were unique for each situation and between different organizations and hence it was necessary to keep realigning the organizational strategies with environmental conditions. The University of Nairobi has been carrying out a regular review of its strategies by analyzing the challenges it is facing in the environment. The study revealed that the strategies that UoN has continuously adopted have largely focused on differentiating itself from the other institutions. The continued use of differentiation strategies by UoN was seen to be a key contributor of its continued success. In conclusion therefore it was evident from the study that the University of Nairobi has continued to adopt competitive strategies that have mainly been on differentiating its products and services thereby sustaining its competitiveness. The continued use of these competitive strategies while continuously addressing the challenges posed by the external environment will eventually lead to sustainable competitive advantage by The University of Nairobi in the future.

Author: Kamau, Lucy Wanjeri

Awarding University: University of Nairobi, Kenya

Level : MDE

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Distance learning/University students/Information literacy/Computer literacy/Colleges and universities/University of Nairobi, Kenya ;

Abstract:

Use of computers in accessing information is crucial to continued scientific advancement and to technological progress (Hughes, 1994). Information accessibility today through use of computer application skills is unprecedented (Kochmer, 1995). It is not exaggeration to suggest that majority of the people(students, teachers, lectures, researchers, journalists and others) who are hungry for information, are turning to computers, almost pushing the traditional sources (books, magazines, journalist, libraries)to the periphery (Ely,1995). This study sought to establish the factors influencing use of computers in accessing information by distant learners. This research was guided by the following objectives: to establish the influence of learners' level of knowledge, experience in computer application skills, attitudes towards computer application skills- on accessibility of information. Literature reviewed showed a disparity between the expected levels of access to information by distant learners and what really the case on the ground was. Purposeful sampling method was used to get the sample of the study. Data was collected using questionnaires. The findings of this research indicate that distance learners lack computer application skills and this has influenced their access to information. The study also establishes that level of knowledge in computer application skills and learners' attitudes towards computers has influence on learners' access to information. The study recommends that educational institutions should teach and train their students in computers skills starting at an early age and even before students enrol for distance learning. The study also recommends the availing of computers to distance learners at cheaper prices. From the findings, the study also recommends that distance learners start to value computers.

Author: Karugu, Godfrey Chege

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: University of Nairobi, Kenya/Information systems/Contingency planning ;

Abstract:

Information systems are vulnerable to a variety of attacks such as power shortages, disk failure, equipment destruction, fire and terrorist attack. It is therefore important to undertake IS contingency planning to safeguard against loss caused by such attacks. The study was to develop a model information systems contingency plan for universities. A cases study of the University of Nairobi was taken. The study was conducted through a cross sectional descriptive case study. A questionnaire was used to collect primary data from the selected population. One questionnaire was administered to end users of information systems at the University of Nairobi. A different questionnaire was administered to the technical staff. The population of the study was all the end users of information systems at the University of Nairobi and 112 technical staff who work at the lCT Center. Applying a formula for determining sample size, a sample of 68 end users and 68 technical staffwere selected using stratified sampling. Findings from end users indicated that business impact analysis, recovery strategies formulation, plan testing, conducting staff awareness program and plan maintenance are crucial steps in coming up with an IS contingency plan. The study found out that the most critical information systems at the University of Nairobi were the Student Management Information System, followed by Human Resource Management Information System and the Financial Management System. The minimum IT resources that are required to support the critical information systems include; authentication server, web server which supports the three critical IS systems identified (SMIS, HRMIS, FIMS), database server, e-mail server, student database, LANIW AN with associated routers, hubs and fiber connections, and power supply. The study developed an IS contingency plan which incorporated the BIA output, recovery procedures and plan appendices.

Author: Karanja, Lilian Wambui

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Effectiveness/Performing artists/Viewers/Consumer behavior/Television stations/College students/University of Nairobi, Kenya ;

Abstract:

As competition and technology contribute to the changing of consumers preferences and tastes in the entertainment industry, TV stations in Kenya have resulted to using television personalities to influence consumer preference. Marketing philosophy dictates that every choice is subjected to a decision making process and so is the choice of TV stations. This study aimed at establishing the effectiveness of television personalities in influencing viewership of TV stations among the undergraduate students in the University of Nairobi. The study adopted a descriptive cross sectional design where a sample survey of 200 students was conducted. Data was successfully collected from 175 students and analyzed using SPSS. Frequencies, percentages and mean scores were used to assess the role of a TV personality in influencing viewership of television stations among Nairobi University students in undergraduate program and the findings presented in the form of tables and bar charts. The findings indicate that to a larger extent, TV personalities influence the choice of a TV station among the undergraduate students in the University of Nairobi. They influence on how the students perceive the TV stations as well as their satisfaction with the stations. Based on these findings, the study recommends that TV stations should carefully select their presenters and look for ways of retaining them since the number of viewers of a particular station largely depends on their preferred presenter.

Author: Nyangweso, James Ongaki

Awarding University: University of Nairobi, Kenya

Level : MDE

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: University of Nairobi, Kenya ; Graduate studies ; University students ; Internet ; Educational resources ; Online information services ; Information literacy ;

Abstract:

The internet has become an integral part of research at the Masters level. Studies show that the internet is a powerful tool for searching for information globally. Research shows that African universities are faced with the problem of expensive ICT which is poorly managed. For Masters Students internet is crucial for research and publication. The need to investigate the factors influencing the use of internet resources for learning has resulted from the studies which have been done. Therefore this study sought to investigate the factors influencing the use of internet resources for learning among Masters Students especially in the School of Continuing and Distance Education (SCDE) of the University of Nairobi as internet resources present a vital component of research. The study was guided by three objectives namely to determine the accessibility to the use of internet resources for learning among masters students, to establish technological skills in the use of internet resources for learning among masters students and to assess the familiarity with resources in the use of internet for learning among masters students in the University of Nairobi. Descriptive survey method of research was used for this study. The researcher used this kind of research to obtain first hand data from the respondents so as to formulate rational and sound conclusions and recommendations for the study. The research applied purposive sampling in determining the sample size. This sampling resulted to a sample of 89 out of a target population of 89 students pursuing Masters in Project Planning and Management at the Kisii extramural center of the University of Nairobi. Questionnaires were used to collect data from the respondents. Frequency distribution, measure of central tendency and measure of variability were used in this study. Results showed that the internet is not readily available through university computers although the few available computers had excellent accessible networks to the internet at a reduced price and power was always available. Laptops were prevalent among masters students but most students were not skilled in the use of electronic library tools .This indicates high ignorance in the use of library tools. Most of the respondents agreed that they were skilled in the use of network telephony, e-mail, news groups and Google scholar. However not many students were conversant with the use of web boards and chat rooms. The study recommends that the government, universities and educational stakeholders combine efforts to equip institutions with computers; secondly, universities to facilitate training in the use of electronic library resources'; 'and thirdly encourage students to familiarize themselves with other internet resources.

Author: Njoroge, Samwel Ndirangu

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Internal auditing ; Corporate governance ; Colleges and universities ; University of Nairobi, Kenya ;

Abstract:

The purpose of the study was to establish the factors that contribute to the effectiveness of the internal audit function as a corporate governance mechanism in public universities in Kenya. The study set to provide an understanding and appreciation of the factors that are necessary for the Internal Audit Function to be effective, and how best the function could be made to contribute to the promotion of Good Corporate Governance in public institutions in Kenyan. A case study design was adopted, and the DON was chosen for the study. To address this purpose, the study sought to answer the following research question: what is the perception of the internal auditors at the DON on the factors that contribute to the effectiveness of the internal audit function. The target population for the study was all the Internal Audit staff in the internal audit department of the VON. A total of 40 respondents were targeted. The dependent variable was the Effectiveness of the Internal Audit Function, while the independent variables were: Professional Proficiency of Internal Auditors, Quality of Audit Work, Organizational Independence, Career and Advancement, and Top Management Support. The researcher analyzed the collected data using descriptive statistics and presented the presented the data in terms of percentages, frequency distribution and charts. The findings from the study were that various factors contribute to the effectiveness of the internal audit function as a corporate governance mechanism in public universities. These factors range from professional proficiency of internal auditors, quality of audit work, organizational independence, career and advancement and top management support. The study findings were similar with those in existing literature reviewed; hence the conclusion that an effective internal audit function contributes to corporate governance to a great extent. The research findings indicated that there was a positive relationship between the variables, and that the effectiveness in internal audit function in public universities can be explained by the identified factors. The study recommended that there was need to invest in the internal audit function of organizations, as this was bound to contribute to the enhancement of the corporate governance structures. The study suggested that future research should focus on all public universities in Kenya, and that a broad based study on role of Internal Audit on organizational performance in both private and public organizations should also be carried out In future.

Author: Nyariki, Kennedy Nyamongo

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic planning ; University of Nairobi, Kenya ; Colleges and universities ;

Abstract:

Organizations prepare very excellent strategies wnich in most cases are never implemented for various reasons. Translating strategic thought into organization action is the most difficult phase of strategic management and without successful implementation of strategies the organization will not achieve its objectives. The main purpose of this study was to establish the challenges of strategy implementation at the University of Nairobi and also to determine the measures taken to deal with these challenges. The study was modeled for a case study design which is a qualitative analysis involving a careful and complete observation of data. The case study allowed an investigation to retain the holistic and meaningful characteristics of real life events. The study used both primary and secondary data where primary data was collected by use of face to face interview between the researcher and the respondents. On the other hand, secondary data was obtained from University of Nairobi documents such as the strategic plan, service charter, performance contracts, ISO certification documents annual reports and annual performance evaluations. The data was qualitatively analyzed using content analysis techniques in order to give in-depth findings of the study. The information was evaluated and analyzed to determine its usefulness, credibility, consistency and adequacy. In coding qualitative data the researcher read all the responses, identified key information and related it to emerging patterns. The outcome was then compared in order to get more revelation on challenges of strategy implementation at the University of Nairobi. The findings provided an insight on how public universities should carry out a successful strategy implementation. The study found that some aspects of culture, structure, unsound reward systems, and insufficient communication are some of the major challenges faced by the University of Nairobi in its strategy implementation. Other challenges include; resistance to change, poor strategy leadership, existing policies and procedures and the external environment. It was established that the University of Nairobi has a five years strategic plan (2008-2013), which laid down four main goals and sets four objectives to be achieved within the planed period. They include; providing facility for university education, participating in the discovery, transmission and preservation of knowledge, conducting examinations and granting academic awards. It was further established that the University of Nairobi adopts a formal strategic planning process which involves members of the management team with other members of staff being represented by respective trade unions. The study further found out that the formality adopted by the university in its strategic planning resulted into a strategic document (strategic plan), whose time horizon is five years. Various methods were found to be used by the university in its strategy implementation. They include, change management, carrying out training for staff, improving on information technology, and culture change among others. Conclusions were drawn and specific recommendations made Overall findings showed that University of Nairobi has been effective in implementing its. strategies. If adopted findings of this study will help organizations to manage their strategies as well as successfully implement them. Among the recommendations were; the university involves all its staff in strategy implementation to encourage ownership, Management avails resources needed for strategy implementation, identify strategy critical value chain as well as focusing on a lean, flat responsive, and innovative organization structure among others.

Author: Onguka, Renis Akinyi

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Research ; Bankruptcy ; Models ; University of Nairobi, Kenya ; MBA programs and graduates ;

Abstract:

A contemporary threat to businesses today, despite their size and nature of operations is insolvency. The developments in the corporate environment highlight the importance of default prediction both in academia and industry. In developed countries, bankruptcy prediction models have been developed and are continually improved to match with the economic changes. In Kenya, various bankruptcy prediction models have been proposed by Masters in Business Administration (MBA) students but they are not being widely used by the industry though there are reported cases of unpredicted bankruptcies as firms go under. This historical study tests the validity of six bankruptcy prediction models in a Kenyan context. The population for this study consisted of all firms listed at the Nairobi Securities Exchange from 1970 to 2009. Of the business failure prediction models tested over a period of five years on ten failed and ten non-failed firms, three of the models had prediction of accuracy of above 80%. Specifically, the models that incorporate profitability, leverage and liquidity ratios seem to be accurate predictors of business failure. There are however certain firms, that the models would classify in - accurately mostly because of environmental or firm specific factors. The findings also infer that specialized industry specific models like the insurance industry or banking industry models may not be applicable in general company bankruptcy prediction.

Author: Magoma, Florence

Awarding University: University of Nairobi, Kenya

Level : MDE

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: University of Nairobi, Kenya ; Masaba North District ; Distance learning ; Women ; Enrollments ;

Abstract:

The purpose of this study was to investigate the factors influencing enrolment women in Distance Learning Education programmes at the University of Nairobi from Masaba North District. The objectives of the study were to explore socio-economic, political, personal and cultural factors that influence the enrolment of women in disUmce education programmes. The background of the study focused on global issues, regional issues, and finally local issues related to the topic. The statement of the problem looked at how Distance Education has been used to empower women think deeply about themselves and make sense of their experiences and consider strategies for redefining? their relationship with men in ways which will change the distribution of power and oppression to one of equality and respect and gaps to be filled. A descriptive survey and a face to face Interview guides were used to obtain the infonnation. The target population comprised of 200 women who were either enrolled or completed distance education programmes in the VoN. The sample size comprised of 144 adult women from Masaba North District. The researcher used snowball and purposive sampling procedures to identify the subjects of the study. Data pertaining to enrolment of women in Distance education programmes at UON was gathered by use of questionnaires. To enhance the validity, the researcher had the instrUments appraised by the supervisor and the comments made were adhered to. The reliability of the instruments was done by conducting a pretest to assess the clarity of the instruments and those found to be inappropriate for measuring variable were modified or discarded. The data was analyzed using percentages, frequencies and tables. The analyses of the research fmdings revealed that majority of the respondents were adult women who are employed, though faced with a number of challenges that hinder their studies. The study recommended ways of overcoming these constraints and urged the government and other stake holders in the department of Distance studies to implement the recommendations for the development of Distance education. In an effort to fill in the education gaps more suggestions for further research were given to contribute to a body of researched knowledge on the area in question for example, why most men don't support their wives to acquire more knowledge through distance education. To be specific there is an urgent need to educate women to improve the quality of life of the families and the nation as a whole.