584 Records out of 22207 Records

An investigation on financial performance of water service providers licensed by Rift Valley Water Services Board

Author: Gathairu, James Muthee

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Rift Valley Water Services Board ; Water service providers ; Management ;

Abstract:

Financial analysis is the process of identifying the financial strengtho' and weakness of the firm from the available accounting data and financial statements. The focus of financial analysis is on key figures in the financial statements and the signifIcant relationship that exists between them. The analysis of financial statements is a process of evaluating relationship between component parts of fmanciel statements to obtain a better understanding of the fum's position and perfonnance. The objective of this study was to investigate on financial performance of water service providers licensed by Rift Valley Water Services Board. The study adopted a descriptive survey method. The target population for the study was all water service providers licensed by Rift valley Water Services Board which are ten (10) within its jurisdiction. The study adopted census method to get a sample. From the ten water service providers, four senior managers from different departments were purposively sampled to fill in the questionnaires. Descriptive inferential statistics and frequencies were used to analyze the various variables using Statistical Package for Social Sciences. The analysis has shown that predictor variables are highly correlated with financial performance. From the finding of the study, it can be concluded that Rift Valley Water Services Board financial performance is poor since the WSPs are perfonning below average. The financial performance has been affected by high levels of UFW across all the WSPs, low profItability ratio among majority WSPs, poor debt ratio and management and inefficient billing.

Factors influencing implementation of the national accessibility to water strategy by the Tana Water Services Board

Author: Cheruiyot, Richard Kipkorir

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Tana Water Services Board ; Water supply ; Management ;

Abstract:

The government of Kenya introduced the water sector reforms in response to the declining performance of the actors in the sector. The reforms saw the creation of eight regional water services boards responsible for the economical and efficient provision of water services in their areas of jurisdiction. The water services boards operate under a license issued by the regulator which has set clear targets towards the attainment of universal access. In order to meet the conditions of the license and by extension the national targets, the water services boards have to develop clear strategies to support the delivery of their mandate. Tana water services board being one of the eight WSBs has developed strategies to realize national accessibility to water targets within its area of jurisdiction. Despite these strategies being in place, the performance of the water services board has not matched the targets set in the national policy documents. This hinders the desire to achieve the universal access. The main objective of this project was to examine the factors influencing the implementation of the national accessibility to water strategy within Tana water services board. The research design that was adopted was a case study and entailed assessing the factors influencing the national accessibility to water strategy within Tana water services board. The study used an interview guide to collect primary data from Tana water services board. Data collection involved interviewing the top managers within the board responsible for strategy implementation. The study found that top managers influence strategy implementation at the board by setting annual performance targets that are based on the strategic plan. It further revealed that organizational culture affects the strategic implementation at the board as employees are oriented on how operations are undertaken. The study also found that communication affects strategy implementation at Tana WSB in that if it is handled well it positively affects strategy implementation at all levels. The study therefore recommends that for successful implementation of strategy, emphasis should be placed on top management. This is critical as top management offer support to the strategic missions of the board. The study also recommends that for Tana Water Services Board to be successful in implementing its strategies there is need to address the level of participation of personnel in organizational communication. The study further recommends that since innovativeness affects strategy implementation, the institution should refocus its innovative practices effectively to realize best results in strategy implementation.

Competitive strategies in response to challenges of external environment by Water Resources Management Authority in Kenya

Author: Agumba, Jenipher Adhiambo

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Water Resources Management Authority (Kenya) ; Parastatals ; Management ;

Abstract:

In order to survive and remain profitable in the competitive environment, it becomes necessary for the threatened companies to be aggressive in their search and development of response strategies that provide competitive advantage as they step up defensive strategies to protect their competitive advantages held. Water Resources Management Authority being a state corporation and a non-profit, service oriented corporate body charged with the responsibility of providing leadership in the management of water resources countrywide, has encountered several challenges in its work following the rapid changes in the operating environment. This study sought to investigate the competitive strategies in response to challenges of external environment by water resources management authority in Kenya. The study adopted a case study research design. The study used primary data that collected using an interview guide. The interview guide enabled the researcher to collect qualitative data. The study targeted 10 top managers at the Authority for data collection. The collected data was analyzed using content analysis and presented in prose format. The challenges faced by the Authority included inadequate funding which had caused low levels of sensitization resulting to minimal revenue collection; lack of clarity on the position of the Authority which created some level of confusion in clearly understanding the channels of discussing issues related to the Authority, Conflicting legislation affecting land use which brought about soil erosion and water pollution. To improve its competitiveness, the Authority needed to emphasis more on corporate social responsibility and create working relationships with corporate organizations that can sponsor the Authority in its efforts to protect the water catchments. The billing system was manual and not updated which led to a lot of time being taken to deliver to bills because it was delivered physically/ manually and not electronically. The study recommends that the Authority should strive to reduce its operating expenses by eliminating unnecessary costs. This may be achieved through outsourcing of some services which do not core functions of the Authority. This may include outsourcing transportation services, meter reading and information system management. The study also recommends that the Authority invests in a billing system and creates accountability by separating the staff handling billing, abstracts, and invoicing. This would bring about accountability and high levels of corporate governance.

The influence of institutional factors on performance of informal settlement department at Nairobi City Water and Sewarage Company, Kenya

Author: Wachira, Rickson Nyambura

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Nairobi City Water and Sewerage Company Limited. Informal Settlement Department/Employee attitude/Water utilities/Low income groups ;

Abstract:

The purpose of the study was to establish institutional factors affecting the performance of Informal Settlement Department at Nairobi City Water and Sewerage Company (NCWSC). Specifically the study was guided by the following objectives. i) To assess the effect of resource base on performance of Informal settlement Department at Nairobi City Water and Sewerage Company. ii) To investigate the relationship between the organization structure and the performance of the Informal Settlement Department at Nairobi City Water and Sewerage Company. iii) To analyze how policies and procedures affects the Informal Settlement Department at Nairobi City Water and Sewerage Company. The study used a descriptive research design. Stratified sampling technique was used to select the sample. The technique produced estimates of overall population parameters with greater precision. The study grouped the population into four strata i.e. Managers, Coordinators, Officers and Unionisable staffs totaling to 110 target population based on Human resource data. Mugenda and Mugenda says that if the population is 1000 and over 10% of the population should be sampled, because the population of the study was less than 1000 then 30% was used to sample using simple random sampling to select a total of 33 respondents. Both primary and secondary data was used in the study. Secondary data was collected through document review while primary data was collected through a field survey using questionnaires. A quantitative technique was used for data analysis using SPSS Statistical Packages for Social Scientists. The study is expected to establish the institutional factors that affect performance of Informal Settlement Department at Nairobi City Water and Sewerage Company. The findings indicate that employees are not motivated to perform their duties and responsibilities, there is lack of enough resources and when recruiting employees the Human resource does not consider competence of personnel so that they are compatible with informal settlement project. The staffs are less than the amount of work available.on organization structure there is biased communication, the informal Settlement Department should be an independent department, the NCWSC Organizational structure is not a acceptable to all employees. Majority of the employees have never seen guideline/policies and procedures, and those who have seen the documented Policies and procedures of Implementing WSS projects at the informal settlement say that they are not well outlined. There is a significant relationship between performance of informal settlement department and organization structure, resource base and policies and procedures. The government should provide a policy for serving informal settlement to enhance development of water and sanitation infrastructure to ensure right to water and sanitation is realized. The donors should provide funds for both resources and capacity building to the employees of the department. Nairobi water company should review and sensitize its employees on the policies and procedures of informal settlement, consider making the department independent through the review of its organization structure and motivating and provide necessary required resources for completion of projects.

Challenges of implementation of customer relationship management strategy in Nairobi City Water and Sewerage Company

Author: Wambura, Elenah Wangui

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Customer relationship management/Strategic management/Nairobi City Water and Sewerage Company Limited/Water utilities ;

Abstract:

The main goal of the study was to determine the challenges of implementing customer relationship management (CRM) strategy in Nairobi City Water and Sewerage Company (NCWSC). The study employed a cross section survey design where respondents were interviewed at a one point in time study. The population of the study comprised employees of NCWSC who included: the Managing Director, the Commercial Director, the ICT Manager, Customer Relations Manager, Billing Manager, some Regional managers and the support staff who were part of the implementation team and some users in the commercial directorate. This was because these were the people with the best insights on the challenges of implementing CRM strategy in NCWSC. The study mainly used primary data which was information gathered directly from respondents by use of an interview guide. The data collected was mainly qualitative hence content analysis was - adopted for data analysis; the findings were presented in prose. The major challenges identified included: many employees were resistant to embrace new technology at their places of work and stuck to the manual way of running' operations i.e. change management; few employees in essence knew what CRM meant hence appreciate the concept to a less extent, the strategy applied by management was not effective hence faced resistance and inconsistent and inaccurate customer data; inadequate skills of the implementation team, data migration, knowledge transfer, and evaluation of the system among others. From the study findings, the researcher recommends that the organization should come up with specific mitigation measures to counter the challenges. As regards future areas of study, a broad based study on the challenges facing effective implementation of the CRM strategy and how it impacts on performance of both public and private organization should be conducted.

Challenges of implementing the multiple strategic alliances between practical action East Africa and NGOs in the Water and Sanitation sector in Kenya

Author: Velo, Lilyanna Ndinda

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/Alliances/Practical Action East Africa/Nongovernmental organizations/Water supply/Sanitation ;

Abstract:

Over the years, multiple strategic alliances have become popular due to the benefits and flexibility they provide to organizations. This study'S objectives were to determine the challenges of implementing multiple strategic' alliances between Practical Action E A's WASH programme and NGOs within the health sector; and to establish how Practical Action East Africa copes with the challenges of multiple strategic alliances within the WASH programme. A case study design was adopted and both primary and secondary data collected, but more emphasis was given to primary data. The Practical Action East Africa management team that was interviewed included the water and sanitation team leader, the department's area coordinators, and the WASH project managers in Kisumu and Nairobi. The data collected was utilized to undertake analysis on the challenges of implementing the multiple strategic alliances between Practical Action East Africa and NGO's namely: KUAP, Umande Trust, Shelter forum and AMREF in the water and sanitation sector in Kenya. From the research findings, it can be concluded that the main challenges of implementing multiple strategic alliances between Practical Action East Africa's WASH programme and NGOs within the health sector related to mistrust among partners, partners' operational differences, lack of clarity of alliance goals and objectives, people management and partner's non performance; among others. It was also identified that alliances experienced negative competition due to power struggles emerging as the projects progressed. Clarity of partners' roles before signing contracts was cited as important, since it provided a framework to address challenges as they arose. With regard to how the programme coped with the challenges, various strategies had been put in place including clarity of roles at contract level, thorough vetting at partner selection, open communication channels and flexibility to adjust to environmental changes. The overall conclusion drawn out of this study was that most of the challenges of implementing multiple strategic alliances in the WASH programme originated not from technical aspects of the alliances but from people related issues and therefore managers out to give more attention to the people factor, which contributes highly to the success or failure of an alliance.

Effects of suspension of train ferry services on trade in the Great Lakes region of Eastern Africa

Author: Thuranira, Franklin Nkonge

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Effects/Trains/Ferries/Water transportation/International trade/Great Lakes Region/Eastern Africa ;

Abstract:

Water transport is considered to be the cheapest mode of transport in the world. The Great Lakes Region of Eastern Africa is endowed with large water masses that, if properly harnessed and utilized, can play a facilitative role in enhancing inter-state trade within the region. The main lakes include Victoria, Albert, Kivu, Kyoga, Tang;nyika and Malawi. Rivers Nile and Kagera are also navigable to a certain extent. The British and Belgian colonial masters played their roles in pioneering the survey and launch of lake steamers and ships in these water masses but the emerging independent African states have only succeeded in running down the facilities. The existence of the Lake Victoria Marine Services (Train Ferry transport) dates back to the late 19th century when the then Uganda Railways reached the lake head at Kisumu. The IBEA Company that was then administering the territory where the railway passed launched steamers on the lake at Kisumu, with the first boat being commissioned in 1903. The services continued to expand and by the early 1960s, the lake transport network was well developed. The services formed an important link to the rail which had up to early 1930s not been extended to Uganda. Goods arriving by trains connected directly to the ships, on to the destination. With the construction of the central line in Tanganyika by the Germans, the marine services formed an efficient intermodal interchange from rail to lake and then to road and vice-versa. In this way, the services contributed to an increase in trade, employment and reduction in poverty. This is the service that was suspended by the new private company that took over the running of Kenya and Uganda Railway networks. The objectives of this study were to inquire into the importance of the Train Ferry services on trade in the Great Lakes Region of Eastern Africa and the effects of its suspension on this trade. The study employed the case study method. Interviewees from five major companies that used the ferry services prior to its suspension were interviewed using an interview guide. Their responses were recorded and the contents of the data collected analyzed for consistency. This has been presented using percentages, mean scores and line graphs. The research findings of the study are that the suspension of the Train Ferry services had a great impact on all the companies involved in the study. The main and most immediate effect was a lack of a cheaper, reliable, predictable and dependable means of transporting their goods across the region. They faced longer routes and increased cost of transport. They were, however, able to adjust quickly to the situation by looking for other, albeit more costly and less efficient, means of transport to ensure that the goods reached the market. The companies viewed the ferry services as very important and prayed for their re-instatement. Among the areas suggested for improvement by the interviewees was managerial support. The respondents were unanimous that there was a lack of such support in the past. They wished that in the event of re-instatement, this particular issue would be given prominence. The respondents also felt that it was important for the link between the rail and the lake to be made seamless to avoid situations where goods were held at the interchange point inordinately awaiting trains and or ferry connections. The respondents further emphasized the need to ensure that both the ferries and trains were technically sound to ensure an even more efficient service. Other suggestions were to lower the transportation rates which the respondents felt were unreasonably high, and to introduce vessels of various sizes that would cater for small, medium and large customers.

Privatization and access to water services : a case of low income households in Nairobi County

Author: Waweru, Sammy Mwangi

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Privatization/Water supply/Water utilities/Low income groups/Nairobi County/ ;

Abstract:

The skills that tests attempt to measure are not directly observable, but must be elicited by an observable tool (test). The decision on an individual's ability depends on the information gathered or the competence of this tool. However, independent factors, which are not supposed to be involved in the ability measured, may obstruct or contribute to the information required by this tool. One ofthese factors is test-wiseness. Test wiseness is defined as a subject's capacity to utilize the characteristics and formats of the test and/or the test-taking situation to receive a high score. It is logically independent of the examinee's knowledge of the subject matter for which the items supposedly measure.' Basically then, test wiseness suggests a cognitive ability (or abilities) that one may employ on a variety of tests, regardless of the nature of the tests' subjective content. Millman et al. developed test wiseness taxonomy which has since been adopted as a conceptual framework for the construct of test wiseness. It's development consisted of a synthesis of the literatures of test construction principles, and problem solving styles of examinees. Test wiseness encompasses both the method of measurement (tests testing situation), and characteristics of examinees (states-traits) The first half of the outline contains principles of test wiseness which are independent of the test-constructor or test purpose. The elements presehted here are applicable in most testing situations, regardless of previous exposure (or a lack of it) to either the test-maker, or other tests with a similar purpose. The first subdivison suggests time-using strategies to implement on those tests which restrict the time allotted the test-taker. The points listed here are guidelines to optimal management of time, intended to prevent a loss of points for a reason other than lack of knowledge of test content. Similarly, the second subdivision presents rules of thumb to avoid minor mistakes, so that the examinee is not penalized for his or her carelessness. The third and fourth subdivisions deal with guessing and deductive reasoning strategies which allow the test-taker to gain points beyond those attained on the basis of knowledge of the subject matter. Successful deductive reasoning is dependent on some knowledge of the tested material. However, the correct answer is not known without the presence of other choices, or questions, to serve as cues in the reasoning process. The study aimed at investigating test wiseness with a view to determining the nature of the construct and if it's practiced. The population of the study included all secondary school students and teachers in Machakos district schools. Stratified random sampling was used. The researcher adopted an exploratory approach and used a descriptive survey design to investigate the nature and practice of test wiseness. Descriptive. survey design was intended to produce statistical information about aspects of test wiseness that may interest policy makers and educators. A total of 30 teachers and 180 students were selected to participate in the research. The instrument for this study was a self reported confidential survey that measured application of test wiseness skills and demographics. Analysis was done using SPSS. Descriptive statistics included computing means, frequencies and standard deviation. Tables and graphs were used to present the results. It was found that majority of the students indicated that they had never heard of test wiseness. However they applied the construct. An overwhelming 90% of the teachers had never heard of test wiseness but surprisingly a majority practiced test wiseness skills. The teachers were very keen in guiding their students on error avoidance skills more than any other skill. The findings of this study indicate that the Kenyan secondary students practiced test wiseness skills. Therefore, a repeat study could also be conducted with tertiary level students. Fur

Employee related factors influencing their perception on implementation of quality management system at Nairobi City Water and Sewarage Company

Author: Kigotho, Chege John

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Nairobi City Water and Sewerage Company Limited/Total quality/Employee attitude ;

Abstract:

Quality management systems have been adopted by many organizations as a way of ensuring continuous improvement in performance and customer satisfaction. Many studies conducted have concentrated on performance and benefits of QMS to organizations leaving out the effects of QMS implementation on employees and their perception on the same. This has necessitated carrying out of research to address that gap which this study proposes to do. The purpose of this study was to establish employee related factors influencing their perception on the implementation of quality management system at NCWSC. The study had four specific objectives. The first was to investigate how demographic characteristics of employees influence their perception on the implementation of QMS at NCWSC. The second was to establish the extent to which training of employees influences their perception on the implementation of QMS at NCWSC. The third was to assess the level to which job status of employees influences their perception on the implementation of QMS at NCWSC and the fourth was to determine how the level of motivation of employees influences their perception on the implementation of QMS at NCWSC. The research design for the study was descriptive survey and the target population was 260 employees of NCWSC working at the Headquarter. The sample size for the study was 155 and the sampling technique for the as proportionate random sampling. The data collection instrument used was a questionnaire. The study found that majority of the respondents (37.8%) were in the 30-39 years age group while majority of the respondents were male at 52%. Majority of the respondents (77%) had a job experience of 6-10 years and majority of respondents (36.5%) had diploma level academic qualifications. The study found that age influenced perception of the employees on implementation of QMS. The study also found that large number of males (26.1 %) and females (22.7%) had a negative perception on implementation of QMS and therefore gender did not influence perception. Training was also found to influence perception on implementation ofQMS as a large number (26.4%) of those who had attended training had a negative perception on implementation of QMS while 16.2% of those who had not attended training had a positive perception. Majority of respondents in all the job levels had a negative perception on implementation of QMS. The study found that most of the respondents (57.4 %) were highly motivated. and that the level of motivation influenced perception of employees. Some of the conclusions are that some of the demographic characteristics like age and academic qualifications influence perception and it is important to encourage employees to improve on their academic qualifications. Attending training and level of motivation also influence perception of employees thus making motivation of employees an important consideration for the employer. This study among other things recommends that all the employees ofNCWSC be trained on QMS. It is also recommends that NCWSC focuses on motivating its employees as a way of encouraging employees to further embrace implementation ofQMS.

Strategies adopted by Athi Water Services Board towards the achievement of millennium development goals on water and sanitation

Author: Kibai, David Leleito

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/Athi Water Services Board/Millennium Development Goals/Water supply/Sanitation/Water utilities ;

Abstract:

An organization without adequate and proper strategies i~ like a person without sight or a ship sailing without radar. A strategy is the direction and scope of an organization over a long term period which gives advantage for the organization through its usage of resources within a challenging environment to meet its set targets. The business strategy perspective argues that achieving competitive advantages can be obtained by pursuing coherent competitive strategies. The strategies should be aligned towards making service provision more effective and efficient. The research for this study was a case study of the strategies adopted by Athi Water Services Board towards the achievement of MDGs on Water and Sanitation. The data collection instrument used was an interview guide and content analysis was use to analyze the qualitative primary data obtained by conducting interviews and secondary data from the board records. The findings from the study were that the board uses low cost strategy, differentiation focus strategy and resource base strategy in order to achieve its objectives. These strategies enable the board to minimize costs where possible and offer quality service to its customers and adoption of modem technological innovations in service provision. The research was a case study of the strategies adopted by Athi water Services Board towards the achievement of millennium development goals on water and sanitation and therefore the research may need to be replicated in other water sector institutions to establish whether there is any consistency in the application of the strategies adopted by this institution in its endeavors to achieve their objective.