120 Records out of 22207 Records

Impact of strategy evaluation and control practices on performance : Case study - Kenya Revenue Authority(KRA)

Author: Wanyama, Tabitha

Awarding University: United States International University-Africa, Kenya

Level : MBA

Year: 2012

Holding Libraries: ;

Subject Terms: Strategic management/Performance evaluation/Kenya Revenue Authority ;

Abstract:

ABSTRACT NOT AVAILABLE

Downstream supply chain performance measurement by the oil marketing companies in Kenya

Author: Shivoh, Joy Livohi

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Supply chains/Performance evaluation/Petroleum industry/Distribution ;

Abstract:

With the rising number of Oil Marketing Companies (OMCs) and increased complexity of the Downstream Supply Chains, there's a greater interest in the potential of Downstream Supply Chains' Performance Measurement to function as a feedback mechanism for the continual improvement of a supply chain performance. The objectives of this study were to examine the extent to which Oil Marketing Companies in Kenya measured their Downstream Supply Chain Performance; to identify the Key Performance Indicators used in these measurement and the challenges OMCs faced whilst undertaking the Downstream Supply Chain Performance measurements. Data was collected through questionnaires from a population census of 53 Oil Marketing Companies and was analyzed quantitatively and qualitatively. The findings of the study indicated that many of the OMCs measured their Downstream Supply Chain Performance using KPIs such as unit cost of transportation, and of storage; quality of service, information and quality of products; time for loading, turnaround time, transportation, delivery and time to relay information; and customer feedback. Major challenges faced by the OMCs included infrastructural limitations, high demurrage costs and high operational costs. The study concluded that the Downstream Supply Chain Performance Measurement is vital among the OMCs in Kenya with regard to enhancing the performance of their Downstream Supply Chains. The study recommended OMCs to put in place structured methods of the Downstream Supply Chain Performance Measurement to ensure optimized supply chains and to get more value from the 'supply chains. Flexibility of the supply chain operations should be enhanced to ensure proper positive feedback from the SCP Metrics are easily adopted to improve on the performance of the supply chains. The study also recommended flawless cross-functional and inter-firm supply chain operations should be encouraged to enhance supply chain performance.

The impact of Information Technology investments on organizational performance at Kenya Commercial Bank Group Ltd

Author: Yegon, Patrick Kipkorir

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Impact analysis/Information technology/Technological change/Performance evaluation/Kenya Commercial Bank/Commercial banks/Banking industry ;

Abstract:

Information Technology has emerged as a key component in solving complex strategic issues. Relevant literatures have recognized Information technology as the driving force behind the fast rate of changes in global markets. Organizations are becoming increasingly dependent on Information Technology to improve their performance. While the dependence on Information Technology is on the increase, Organizations are unsure of the payoff of these heavy investments. It is on the backdrop of this dilemma that this study set out to establish whether Information Technology have an effect on Organizational Performance. The theory that anchored this study was Edith Penrose's (1959) Resource Based theory of the firm. This theory stipulates that a firm is a bundle of resources within an administrative framework. The study considered Information Technology as a critical resource for the bank. It was a case study that sought to utilize longitudinal studies to establish the trends exhibited by the two variables during the period studied. The study collected both primary data and secondary data to benefit from triangulation. Primary data were collected using a pretested interview guide that was used to interview 10 senior managers drawn from key functional areas of the bank. Secondary data was collected from published annual financial statements of the bank. The data findings were analyzed using Excel software tools and the findings showed a positive relationship between Information Technology and Organizational performance. The key findings of the study were that some of the internal benefits of Information Technology included cost reduction, improved customer services, process and people efficiencies and better employee performance. Under Information Technology practices, the key findings were that the bank has hardware, which included personal computers, laptops, servers and Internet protocol phones. It was also noted that there was a bank website to provide information to the public. The existence of an intranet for employees and networks was also a notable feature. The strategic benefits of Information Technology at the bank included competitive advantages gained by the bank, innovation of products, organization learning, restructuring, expansion and increased business opportunities. There were challenges that arose with adoption of Information technology which included system failures, frauds and high costs of IT investments. The study established that there is a relationship between Information Technology and Organizational Performance though the relationship was not very strong because of the existence of other variables that affect Organizational Performance. This study recommends that managers in organizations need to closely monitor the implementation of Information technology in order to optimize its benefits. It further recommends that managers and policy makers need to keep abreast of the developments in this dynamic information technology sector to ensure that organizations survive in the global market place and craft necessary policies to guide and regulate this critical industry. The study contributes to the resolution of the 'productivity paradox' where Information technology has often brought doubts to practitioners and researchers alike as to its claims on productivity.

Corporate branding strategy and performance of Safaricom Limited

Author: Shihachi, Faith

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Brand differentiation/Corporate culture/Competitive advantage/Performance evaluation/Safaricom Limited/Telecommunications industry/ ;

Abstract:

Companies are trying to influence consumers into buying their pro~w:t instead of their competitors' products. To do so, they need to differentiate themselves. They need to convince the customers that their product offers a higher value. Since corporate brand values originate from organisational heritage and culture, and guide employee behaviours, they enable the company as a whole to unite behind a particular strategic intent. The concept of corporate branding finds its origin in product branding. Branding refers t'f the creation of such a distinctive product or service. Corporate branding brings to marketing the ability to use the vision and the culture of a company as part of a unique selling proposition (Hatch and Schultz, 2003). The idea of corporate branding is based on the assumption that consumers create images of companies based on the whole experience of these companies (Heding et al., 2009). The objective of the study was to determine corporate branding strategy and performance of Safaricom Limited. This research used a case study design. A case study refers to the collection and presentation of detailed information about a particular individual unit, example participant, a group or an event. A case study was therefore appropriate for this study because it allowed for a detailed investigation of a single subject. Primary data was collected from the company (Safari com ltd) by use of interview guide in order to determine how corporate branding strategy has influenced performance of Safaricom ltd. The data was collected from two senior managers in each of the following departments: retail department, sales and marketing department and customer care department. The data collected was analyzed using content analysis since it's a case study. This involved reviewing what the respondents have indicated to see what themes emerges out of their responses. The study found that corporate branding strategy help in improving organization performance through creating the company and product awareness, it helps in pushing up sales, performance, enhancing customer satisfaction and that corporate branding strategy seeks to create unique identity and position for its product and services and ensures that both product and organization create value beyond that of their competitors. Employee involvement in corporate branding strategy helps in successful implementation of the corporate branding strategy through ensuring responsibility in the implementation thus improving the adaptability and effectiveness, employees of Safari com Ltd through face to face contact with subscribers are able to identify customers' needs and are able to advise marketing on these areas.

Influence of management practices on organizational performance : a case of Compassion International in Imenti North District, Meru County

Author: Kinoti, Rosemary Kiendi

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Management/Organizational behavior/Performance evaluation/Compassion International/Imenti North District ;

Abstract:

There is growing realization that knowledge sharing is critical to performance achievement. To ensure that knowledge is shared among the employees of an organization, various management practices are applied. However the impact of the management practices enhancing knowledge sharing on organizational performance has not yet been established in Compassion International. This study sought to examine the relationship between management practices and organizational performance in Compassion Infernational. The purpose of the study was to establish the influence of management practices on organizational performance, a case of Compassion International in Imenti North District, Meru County. The study used descriptive research design The target population for this study was the project staff, part time staff and church partnership committee of the nine projects in Imenti North with the target population being 145. Cluster sampling and random sampling enabled the researcher to sample 88 of the 145 respondents. This study used both primary and secondary data Primary data was collected by use of three sets of questionnaires, with each category of respondents having its questionnaire. Descriptive statistics was used for data analysis. The study found job design, teamwork, participatory decision making and organizational communication to have a positive relationship to organizational performance in Compassion International. The practices were found to complement each other with the teamwork being the core management practice. Overall, job design had the least effect on the organizational performance in Compassion International, followed by participatory decision, then team work while organizational communication had the least effect to the organizational performance in Compassion International. The study conclude that the success of Compassion International could be attributed to the careful selection of the management practices which enabled the transfer of knowledge enhancing learning and the alignment of the strategies to meet the organizational goal.

The relationship between Kaizen implementation and operations performance improvement : the case of Kenyan Manufacturing Firms

Author: Nderi, Mary Muthoni

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Productivity ; Production management ; Changes ; Performance evaluation ; Manufacturers ;

Abstract:

The purpose of this study was to establish the relationship between implementation of kaizen and operations performance improvement in Kenyan manufacturing firms. It sought to find out the extent of kaizen practices implementation in these firms as well as the challenges faced by these firms in implementing kaizen. A survey questionnaire was used to collect data from operations managers or their equivalents in 13 Kenyan manufacturing firms that have implemented kaizen. Descriptive statistics was used to evaluate the extent of implementation of kaizen practices and the challenges in kaizen implementation. Individual operations performance measures were regressed against the set of kaizen practices to evaluate the relationship between the two. A regression model was used to evaluate the overall relationship between kaizen implementation and operations performance improvement. The results from the study show that kaizen practices have varying degrees of implementation in Kenyan manufacturing firms; with 5S having the greatest extent of implementation and suggestion system and TPS having the least extent of implementation. On challenges faced in kaizen implementation, employee attitudes and misconceptions about kaizen posed the greatest challenge whereas lack of management support and economic constraints posed the least challenge. Results from the regression analysis show that implementation of kaizen practices in Kenyan manufacturing firms is significantly related to operations performance improvement. This study has provided insights into the extent of adoption of kaizen in Kenyan manufacturing firms and provides further evidence that Kaizen implementation is significant in enhancing operations performance improvement.

The relationship between performance measurement and organisational culture systems in Kenya Manufacturing sector

Author: Ndogo, Dorcas Watheri

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Performance evaluation ; Corporate culture ; Manufacturers ;

Abstract:

The aim of this study was to determine relationship between organizational culture systems and performance measurement systems (PMS). The objectives are:to establish the organizational culture systems in Kenyan manufacturing sector; to establish performance measurement systems used in Kenyan manufacturing sector;and to establish the relationship between the type of organizational culture and PMS used by the manufacturing sector. To test this relationship empirically data were collected throughaquestionnaire survey of manufacturing firms in Kenya. Hierarchical cluster analysis was used to identify two PMS groups and assign them to traditional and contemporary types and two types of organizational culture and assign them to flexible and control cultures. The study established that the firms which had control culture used traditional PMS and those that had the flexible culture used contemporary PMS.Therefore the culture of an organization plays a key role in determining the type of the PMS used hence there is a relationship between these two variables.

Employees' perceived factors affecting strategic performance culture at the Betting, Control and Licensing Board in Kenya

Author: Ndege, Consolata Wairimu

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Employees ; Perceptions ; Performance evaluation ; Strategic management ; Betting, Control and Licensing Board (Kenya) ;

Abstract:

Achieving performance excellence is a continuous dynamic process and various organizations are employing diverse strategies to achieve high performance levels. High performance culture in an organization creates staff commitment to the organization's success but to sustain the culture, it requires a continuous evaluation of factors that affect its sustainability. The study investigated factors that employees perceive to be affecting strategic performance culture at the Betting, Control and Licensing Board in Kenya. The study was a census survey and the target population was the two hundred employees of the board in Kenya. Primary data was collected by use of statements that respondents were required to indicate their level of agreement on each of the variables' aspects. Descriptive statistics was used for the analysis to get the weights of various aspects and frequency distribution presented the information in a more understandable way. The findings were evident that board's employees perceive aspects of board's leadership and management, the strategic planning process, employees' of alignment , rewards, reinforcement and recognition program, and the existing organization culture as factors perceived to affect strategic performance culture at the board . At the same time employees are not sure of the effect of some variable aspects presented. Based on the findings, one may conclude that many aspects in the organization need to be looked to change employees' attitude and also educate most of the employees towards having positive perception to reduce the indecisiveness among employees.

Strategic change management practices and organization performance at the Kenya Commercial Bank

Author: Ng'eno, Sandra Chepng'etich

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management ; Organizational change ; Performance evaluation ; Kenya Commercial Bank ; Commercial banks ; Banking industry ;

Abstract:

Change management is the use of systematic methods to ensure that organizational change is guided in the planned direction, conducted in cost effective and efficient manner as well as completed within the targeted time frame and with the desired results. Strategic change management aims at aligning structures, systems, processes and behavior to the new strategy (Ansoff and McDonnel, 1990). The purpose of this study was to establish the strategic change management practices adopted by Kenya Commercial Bank (KCB) and the relationship between the strategic change management practices and organizational performance. The study adopted a case study design so as to give in depth information on strategic change management practices and organizational performance at KCB. Both primary and secondary data were used as data sources in the study. Primary data was collected through in depth interviews, and was administered to both managers and heads of departments. Secondary data was collected from the KCB annual reports and financial statements. The study revealed that KCB adopted various strategic change management practices which improved the performance of the bank. The adoption of the practices led to reduction in cost hence increase in profits, better services to customers hence increase in deposits and also training and giving incentives to employees hence improving their productivity. The study recommended that organizations should undertake a strategic change management since the study has shown that it has an effect on the organizational performance. It also recommended that further research be done in other banks to ascertain if there are similarities or differences in respect to Strategic Change Management Practices and Organizational Performance in the banking sector. The limitation of the study was failure of respondent to tum up for interviews due to tight and busy schedules. The study suggests similar study should be carried out within other banking institutions.

The relationship between corporate governance and performance of non governmental organizations in Kenya

Author: Natenzi, Cynthia

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Corporate governance ; Performance evaluation ; Nongovernmental organizations ;

Abstract:

In the Kenyan NGO sector, over 50 percent of the organizations are small and transitory in nature, often formed to maximize on an opportunity. The last two decades have seen an increase in non-profit organizations and yet the aspect of corporate governance has been largely neglected in studies that test the links between governance attributes and organizational performance. This study therefore examines the relationship between governance and performance in order to guide in decision-making. The results of this research will shape policy among government agencies mandated to register and regulate the performance of NGOs through their jurisdiction in developing appropriate mechanisms to enhance improved performance. The study adopted descriptive case design targeting all NGOs in Kenya that are registered in accordance to the NGO Coordination Act, 1990. The researcher used a stratified sampling method in realising homogenous strata and then picking a sample from each stratum for the final sample size of 30 NGOs out of the sampling frame. The study used a questionnaire to collect primary data. The data was analyzed using both qualitative and quantitative techniques by use of Statistical Package for Social Sciences. The study found that governance and management have a major role to play as far as organizational performance is concerned. Relevance of programs implemented, appropriateness of the design of programs, achievement of intended results, cost and productivity, responsiveness as well as protection of assets had the highest score of 5 as favoured by 84% of the respondents among performance measurement tools examined. NGOs accountability remains a pressing public concern. In response, donors around the globe have adopted performance measurement to use with their grantees in order to ensure accountability and secure some social benet it for their grants.