33 Records out of 22207 Records

Top level management perception of performance contracting at the Ministry of Transport in Kenya

Author: Rugut, Angelah Cherotich

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Managers/Perceptions/Performance contracts/Ministry of Transport (Kenya)/Government employees ;

Abstract:

The goal of this study was to look at the top level management's perception on performance contracting at the Ministry of Transport in Kenya. The researcher adopted a case study research design which involved the use of an interview guide The target population constituted the heads of departments who form the top level management in the Ministry of Transport. Content analysis was used to analyse the data. The research findings show that a large portion of the respondents feel that the introduction of performance contracts has to a great extent led to improved service delivery. It was however noted that there is lack of commitment and support from the top leadership. Training of managers on performance contracting was perceived to be vital and helped them embrace the idea of measuring performance. Other research findings indicated that appraisal results/ ratings determine to a great extent whether an employee will be promoted or not. From the study findings the researcher concludes that the introduction of performance contracting in the public sector was an important milestone in performance management. For the Ministry of Transport to succeed in the implementation of the concept of performance contracting all staff in the Ministry have to be trained and sensitized on the importance of performance contracting. The Ministry's top leadership should embrace the idea of performance contracting and demonstrate commitment and support in terms of provision of resources. The researcher recommends that a reward system should be instituted and be effectively implemented. The Ministry should also consider introducing an internal reward system for best performers in each department. The Ministry should also consider introducing other ways of measuring performance for example the Balance Score Card (BSC).

Perceived effect of performance contracting on service delivery at Jomo Kenyatta University of Agriculture and Technology

Author: Sifuna, Olive Nelima

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Perceptions/Effects/Performance contracts/Quality of service/Jomo Kenyatta University of Agriculture and Technology, Kenya/Colleges and universities ;

Abstract:

Public universities play an indispensable role in the effective delivery of public services that are key to the functioning of a state economy. Despite their implementation of performance contracting, public universities in Kenya and JKUAT in particular have been confronted with many challenges which constrain their delivery capacities. There are problems in key areas such as in performance incentive systems and,monitoring and evaluation systems that have adversely affected the delivery of services at JKUAT. The purpose of the study is to determine the effects of implementation of performance contracting on service delivery at JKUAT. This research was conducted through a descriptive cross-sectional design. The study population comprised of the 316 JKUAT staff in main campus and 5213 students. The target population was divided into eleven divisions. The study adopted the stratified random sampling to select 60 staff members and 100 students. The researcher used primary data collected using a self administered semi structured questionnaire. The data was then analyzed using descriptive statistics. From the findings, the study concludes that since the Performance Contracting was introduced, there has been faster response to customer enquiries and problems, customers enjoy greater convenience and control. The study also concludes that targets set for each employee are realistic and are arrived at after consultation between employee and employer and that performance contracting has resulted in employee empowerment. The study finally concludes that there is continuous monitoring and evaluation and there is feedback of monitoring and evaluation results which enhance service delivery at the university. The study recommends that there is need to link performance contracting and compensation! reward system, and to develop a systematic monitoring and evaluation mechanisms for the corporation in order to enhance performance contracting. JKUAT should increase on the accessibility of services, improve on their customer care services, improve on facilities, diversify their services, automate their services, market their services to increase public awareness.

Management perception on performance contracting strategy at the City Council of Nairobi, Kenya

Author: Saoli, Keziah Jeptanui

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Managers/Perceptions/Performance contracts/Nairobi City Council ;

Abstract:

Performance management has been adopted by both public and private sectors as a strategic response to competition and market demand, especially to the public sector performance management of employees in improving service delivery. Performance contract is a broader sector reform intended to improve efficiency and effectiveness thus reducing costs; it entails a range of tools used to define responsibilities and expectations between parties to achieve agreed results on mutual ground. The introduction of performance contract by City Council of Nairobi experienced many challenges most managers were not willing to sign the contract owing to the fact that they did not understand what it entailed this affected effective delivery of service to the public. The primary objective of this study was to establish management's perception on performance contract and factors influencing performance contract at the City Council of Nairobi the study was a cross-sectional survey design, primary sources were used to collect data, these data was collected using a semi-structured questionnaire. Descriptive statistics and content analysis was employed in analyzing the data and the findings showed that the managers perception on PC is not really a uni-dimensional construct, rather it has two elements namely; procedural and organizational aspects, their perception is also influenced by engagement, work environment and management commitment.

Relationship between employee demographic characteristics and their attitude towards performance contracting in Kenya Marine and Fisheries Research Institute, Nairobi

Author: Shabaya, Isaiah

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Employees/Attitudes/Performance contracts/Kenya Marine and Fisheries Research Institute/Research centers/Demographics/ ;

Abstract:

For many developing countries that include Kenya, the public enterprise is the major vehicle for economic development with responsibilities for the effective management of infrastructure activities. Lackluster performances of these entities lead to the adoption of performance contracting as a means of performance management. Performance Management is a key processes that, when effectively carried out.ehelps employees know that their contributions are recognized and acknowledged. This descriptive study set out to determine the relationship between employee demographic characteristics and employee attitude towards implementation of performance contracts in Kenya Marine and Fisheries Research Institute in Kenya. The population of interest was all employees of the agency. A sample of 125 employees was considered adequate for the study and primary data was collected by use of a questionnaire. Based on the study findings, employee age, employee personality, parentage and marital status are the demographic characteristics positively correlated to employee attitude towards performance contracting. Employee gender notably has no relationship with the attitude towards performance contracting but the levels of education negatively correlate to the attitude towards performance contracting. It is therefore concluded that for the success of the performance contracting process, employee demographic characteristics should be considered as a way of creation of ownership of the performance contract. There is also need to allocate adequate resources to achieve the set tarlSet which should also not be abstract or general.

The effect of performance contracting on the performance of Central Government ministries in Kenya

Author: Waruinge, Sylvia

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Performance contracts/Financial performance/Quality of service/Government agencies/ ;

Abstract:

The study sought to examme the effects of Performance' Contracting on the performance of central government ministries in Kenya. The literature review was based on authoritative, recent, and original sources such as journals, books, thesis and dissertations. Descriptive research design was used to structure the research. TIle study was a census survey; hence it focused on all the 44 central government ministries. The study used both quantitative and qualitative techniques in the collection of data and utilized both primary and secondary data. In each ministry, one respondent was randomly selected from the staffs that are charged with the responsibility of performance contracting. Out of the 44 questionnaires sent out, 35 were completed and returned, a 79.55% response rate. The primary data was collected by administering structured questionnaires to the sampled respondents. A self .. administered questionnaire was used since the level of understanding of the questions by the respondents was expected to be relatively high. The study sought to find out the effect of PC on the financial performance and customer service efficiency of ministries, three years before 2004 when PC was implemented and three years after implementation in order to establish the trend in performance before and after signing of performance contracts. The questionnaire was pilot tested on ten randomly selected respondents before it was administered to ensure that it was understood in its correct perspective, in order to meet the research objectives. The data was analyzed by employing descriptive statistics such as percentages, frequencies and tables. Statistical Package for Social Sciences (SPSS) was used to aid in analysis. Computation of frequencies in tables was used in data presentation. Regression analysis was used to cross check the conclusions reached and determine whether financial utilization and customer service delivery have an influence on ministries' performance. The findings of the study indicate that 40.3% of performance is explained by the key financial indicators and that 45% of the performance is explained by the key customer service delivery indicators. The findings therefore, establish that there is a positively strong relationship between performance contracting and financial utilization as well as with customer service delivery. This confirms the fact that performance contracting has an important role in the performance of central government ministries in Kenya.

Management perception of performance contracting at Kenya Rural Roads Authority

Author: Koskei, Tracy Chebet

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Managers/Perceptions/Performance contracts/Kenya Rural Roads Authority/Parastatals/Performance management/ ;

Abstract:

The study focuses on the management perception of performance contracting at Kenya Rural Roads Authority. It sought to establish the management perception and what influences these perceptions. The design of the study was cross sectional descriptive survey meaning it focused at one particular point in time. The findings were obtained using a semi-structured questionnaire that was administered using a 'drop and pick' method. The number of managers who were under performance contracting at the time of this study was 11, 4 departmental heads and 7 sectional heads. All the managers were surveyed with a 100% response rate. Demographic profiles established that the majority of managers were under 45 years old, indicating a new breed of younger managers in the public sector. The study established that the managers perceive performance contracting as a useful tool in the management of the public sector and had positively impacted on the cost, operations and timely completion of road projects.? The study also established that management perception is influenced by regular communication and the leadership of the organization. The study also indicated that implementation of performance contracting was being affected by budgetary constraints and political interference. While performance contracting has generally been embraced, there is need to increase the positive perception of some aspects of performance contracting such ranking of parastatals. There is also need to cascade performance contracts to all staff in the public sector. This study was limited by the fact that it only focused on Kenya Rural Roads Authority and therefore its findings may not be applicable to the entire public service.

Challenges facing the implementation of performance contracting as a strategy at National Bank of Kenya

Author: Koech, Sylvia Cherotich

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Performance contracts/Performance management/National Bank of Kenya/Commercial banks/Banking industry ;

Abstract:

Performance contracting both in public and private sector is aimed at improving efficiency and effectiveness in the management of the organization's affairs. However, while this concept seems to work in many organizations in others it has been seen to fail either at the introduction or implementation stage. Therefore the purpose of this study is to assess the challenges facing the implementation of performance contracting as a strategy at National bank of Kenya. The researcher intended to establish the challenges facing the implementation of performance contracting. The study adopted descriptive research design. The study utilized both primary and secondary data where Primary data was collected through interview guides while secondary data was gathered from various authoritative sources including books, published articles, and on-line journals. The findings were presented through discussions. The study established that the challenges were discussed according to the study themes. The study found out that there is a monitoring and evaluation mechanism put in place to provide feedback on employee performance. This was done through seml-annual reviews on targets which have been deliberately designed to have measurable indicators. The review mechanism involves the employee, an appraising supervisor, a HR reviewer and finally a HR committee. Among the many recommendations, the key recommendations from the study are that the bank should provide adequate resources to determine optimal level of resources and develop clearly defined targets for all functional units.

Factors influencing teachers' levels of preparedness in signing performance contract in public secondary schools in Migori district Kenya

Author: Oyago, Joseph Ouma

Awarding University: University of Nairobi, Kenya

Level : MED

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Secondary schools ; Migori District ; Educators ; Performance contracts ;

Abstract:

The purpose of this study was to investigate factors influencing levels of teachers' preparedness in signing performance contracts in public secondary schools in Migori District, Kenya. The objectives of the study were specifically to examine levels of awareness about performance contracts among secondary school teachers; establish the level of sensitization on performance contract policy in secondary school teachers; examine the extent to which secondary school teachers have received training on aspects of performance contracts; establish the influence of rewards and sanctions on secondary school teachers' in signing performance contracts; determine the extent physical facilities influence secondary teachers' levels of preparedness in signing performance contracts; and identify any other challenges facing secondary school teachers in signing of performance contracts. The research design adopted for this study was descriptive survey. Target population for study was 286 comprising of 6 Education officials at the District, 6 union officials, 37 principals, III Head of Departments and 126 secondary school teachers in Migori District. Instrument for data collection was questionnaire. Data was analyzed quantitatively and qualitatively using the SPSS computer software version 19.0. Descriptive statistics was used to summarize quantitative data while qualitative analysis was used for open ended questions from interviews and questionnaires that required respondents to give their own opinions. The study found out that 87% of the principals were prepared while 75% and 66% of the HODs and teachers respectively were not fully prepared for the contracts. Even though 89% of the teachers in Migori District were aware of performance contracting policy, the study found out that factors like sensitization, training on performance contract, physical facilities, rewards and sanctions affected teachers' levels of preparedness in signing performance contract. Over 94% of respondents including teachers, union officials and government officials felt that teachers have not been adequately prepared into signing of the contracts through sensitization workshops, seminars or in-service training courses while 50 percent of teachers believed that the government was not justified to introduce the document in schools and only a few 17% of the teachers had attended training on performance contracting. 65% of the respondents indicated that inadequate physical facilities such as classrooms and text books influenced their levels of preparedness to enter into contracts with the government. Rewards and sanctions influenced teachers' preparedness at 60%. In conclusion, the study found out that even though teachers are not against the performance contracts perse, they are ill prepared to enter into contracts with the government. The study recommended that TSC organizes training for all the teachers HODs and Principals on performance contracting in the district. Training would empower teachers and improve their capacities to deal with increased demand for service delivery. Sensitization workshops, in service courses and seminars should also be carried out to make teachers aware of the concepts of performance contracting.

Effect of performance contracting on service delivery at Municipal Council of Mombasa

Author: Omar, Alwy Albeity

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Effects ; Performance contracts ; Quality of service ; Mombasa Municipal Council ; Municipal government ;

Abstract:

This research study sought to find out the effects of performance contracting on service delivery at the Municipal Council of Mombasa to its residents. Performance contracting is part of the broader public sector reforms aimed at improving efficiency and effectiveness in the management of local authorities. The research traces the history of the performance contracting in Kenya and identifies successes and challenges of implementing the performance contract. The study was conducted using the case study research design. The researcher conducted in-depth interviews with 12 top management team of the council, who were involved in the performance contracting and gave their views. Reports on the Council performance records did provide useful information, which was useful in the compilation of the study report. Performance contracting was initially met with a lot of suspicion, animosity and at times outright hostility by the employees of the council due to inadequate information about it. The situation however improved with passage of time and the process is currently viewed very positive by the officers of the council as a means of offering quality service. The analysis isolated financial constraints, shortage of staff, political interference and negative attitude by stake holders, lack of adequate facilities and technical staff as the major sources of challenge to service delivery to the people of Mombasa municipality. The effects of performance contracting, according to a maj ority of the respondents including the council's clerk is registered in improved service delivery, improved employee accountability and enhanced team spirit due to its ability to motivate employees to work. Due to the success of the initial phases of the process its roll out across all sectors of the council operations and cascade to the junior most employees is envisaged in the immediate future.

Implementation of performance contracting in Kenya's public sector

Author: Omumu, Jairus Ojango

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management ; Performance contracts ; Public administration ; Government agencies ;

Abstract:

Performance contracting is the use of negotiated parameters to define objectives, set goals and targets between parties for the purpose of achieving the mission,of an organization. Worldwide, performance contracting has emerged as a popular strategy of public sector reform because it is believed that it provides greater clarity over what public agencies will achieve while at the same time giving agency managers greater flexibility to deploy resources to achievable goals. The Government of Kenya introduced performance contracting in the public sector to address falling standards of delivery of public services. This was considered to be necessary in order to hold public officials accountable for results and to create transparency in the management of public resources. This study sought to investigate the factors that have influenced implementation of performance contracts in Kenya's public sector. A survey was carried out in thirty four ministries and data was collected on the experience of implementing performance contracting. The findings indicate that Leadership, Management of performance contracts and Organization Cultures in the ministries surveyed have great influence on successful implementation of performance contracts. The study concludes and recommends that the impediments that have been identified in the areas of Leadership, Management of Performance Contracts and Organization Cultures, should be addressed in order to fully realize the purpose for which performance contracting was introduced in the public sector.