19 Records out of 22207 Records

Organizational capabilities as a source of competitive advantage at Airtel Kenya

Author: Muhura, Stella Wairimu

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Organization development ; Strategic management ; Competitive advantage ; Airtel Kenya ; Corporate culture ; Telecommunications industry ;

Abstract:

Corporate success derives from a competitive advantage which is based on distinct capabilities, which is most often derived from the unique character of a firm's relationships with its suppliers, customers, or employees, and which is precisely identified and applied to relevant markets. Corporate success is not the realization of visions, aspirations, and missions the product of wish driven strategy but it is the result of a careful appreciation of the strengths of the firm and the economic environment it faces. The study aimed at establishing organizational capabilities as a source of competitive advantage at Airtel Kenya. In attempting to achieve the objectives of the study, a case study research design was adopted. An interview guide was used to collect data on strategic capabilities used by the organization in gaining competitive advantage. The data obtained from the interview guide was analyzed qualitatively using content analysis. The study established that the company's strategic capabilities that gave it a competitive advantage over the other mobile companies was in the human resource, physical infrastructure and the distribution network, strong brand, technology, market research, innovation and manpower development and talent nurturing. The respondents noted that the company has put in place mechanisms to safeguard its capabilities through confidentiality agreement to the staff and the partners, stringent policy on company assets, firewalls on information technology infrastructure, bonding policy on training. The company carries out an audit to ensure competitive advantage through weekly and monthly audit reviews on performance in various key result areas while benchmarking against others in the sector as well as among departments.

Factors influencing uptake of organization develpment interventions by international non-governmental organizations in Nairobi

Author: Mwangi, Joyce W

Awarding University: United States International University-Africa, Kenya

Level : MBA

Year: 2012

Holding Libraries: United States International University-Africa Library ;

Subject Terms: Organization development ; Multinational corporations ; Nongovernmental organizations ; Nairobi, Kenya ;

Abstract:

ABSTRACT NOT AVAILABLE

The role of strategic human resource development on organizational performance : a case Study of Elreco in Eldoret

Author: Karoki, George Njogu

Awarding University: St. Paul's University, Kenya

Level : MA

Year: 2011

Holding Libraries: St. Paul's University Bishop Okullu Memorial Library ;

Subject Terms: Strategic management/Human resources/Human resource management/Anglican Church of Kenya Eldoret Region Company (ELRECO)/Organization development/Eldoret, Kenya ;

Abstract:

Strategic Human Resource Development (SHRD) is critical in enabling an organization to attain optimal performance. A well planned resource development enhances both individual and organization?s performance as it seeks to achieve its goals and objectives. This study focussed on roles of Strategic Human Resource Development on Organizational performance at Eldoret Region Company (ELRECO), an Anglican Church organization dealing with development activities in North Rift. Similarly, the importance of Strategic Human Resource Development as an imperative function of facilitating efficiency and growth was assessed. The study explored the links that exist between the organization?s SHRD and organizational performance. Factors influencing the practice of human resource development and the extent to which ELRECO practiced SHRD were explored and how the practice of human resource development had improved organizational performance. A sample of sixty ELRECO staff members was purposively selected and data was collected using questionnaires. Data analysis was both descriptive and inferential. Results of the study indicated the practice of strategic human resource development was guided by a clearly outlined policy framework in the company. All the management and 71.4% of the employees understood the content of the policy framework. Formal trainings organized by the organization and performance appraisals were the most common HRD strategies utilised by the organization. The company developed its employees through organised workshops, on-job trainings and mentoring processes. A link was established to exist between performance and a well planned SHRD policy. The study recommends autonomy of the human resource department and the HR policy to be reviewed to include the disabled.

An evaluation of effects of information technology utilization on Kenya Commercial Bank's business performance using the Balanced Score Card

Author: Njenga, Charity Mukami

Awarding University: St. Paul's University, Kenya

Level : MBA

Year: 2011

Holding Libraries: St. Paul's University Bishop Okullu Memorial Library ;

Subject Terms: Information technology ; Kenya Commercial Bank ; Organization development ; Performance evaluation ; Performance management ; Balanced Scorecard ;

Abstract:

Organizational performance remains a dominant means of success in all sectors. The purpose of this study was to evaluate the effect of Information Technology utilization on the performance of the Kenya Commercial Bank with the help of the Balanced Score Card. The aim being to identify ideas that can mitigate against problems for the business to survive and sustain solid performance and success. The research objectives elaborate networks of association among variables that are assumed to have sufficient relationships with the dependent variable which is organizational performance. The study was based on the survey method where a sample of 73 respondents was selected on stratified random sampling method. The population of the study included all the employee of KCB. The study used both quantitative and qualitative methods of data collection methods and the Likert Scale of self administered closed and open ended questionnaire. Descriptive statistics was used for data analysis. The study interpreted the data into information that can be understood through analysis of the results by the use of the Statistical Package for Social Sciences (SPSS). Data presentation methods in terms of tables, was used while qualitative data was used to summarize and categorize data according to common themes and then presented in frequency distribution tables. Regression analysis has been applied to analyze data and interpret future outcome. The study established that IT utilization in finance and internal business processes perspectives of the BSC has a positive significant linear association with performance The study variables established a moderately strong relationship with a Coefficient of determination (R2) which depicted 64% explanatory power of the regression model. The study major recommendation that it would be of importance for the management to be open minded on other factors that would have influence on the bank?s performance and seek to establish them. The major limitation was that study was cross-sectional in the nature of its design whereby assessment was at a single point of time. Hence, this study should become a precedent as well as a precursor to both longitudinal studies and case studies in the future. Further investigations should be done on the new and emerging technological concepts and practices in finance management globally such as, e-commerce, e-banking, virtual banking practices, agency banking and mobile telephony money transfers.

Enterprise resource planning : assessing post-implementation performance impacts in selected corporations in Nairobi

Author: Cheboi, Charles Kapkwang

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2010

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Enterprise resource planning ; Organization development ;

Abstract:

Enterprise Resource Planning (ERP) is an important system in organizations since it links departmental functions and ensures that information is available and shared across the entire organization. Literature reveals that a properly implemented system is able to transform the way in which organizations operate, though there were some instances where this was not achieved. The purpose of the study was to assess post-implementation impacts of ERP adopting organizations using ERP Scorecard benefits evaluation framework developed by Chand et al. The other general objectives were to assess and report on the six (6) ERP lifecycle stages. Relevant information relating to ERP available in literature was presented. The study used multiple-case study research design in order to provide in-depth analysis of the research objectives. The sample that was studied consisted of four (4) organizations which were selected judgmentally intended to cover key sectors of the economy. Both qualitative and quantitative data was obtained from face-to-face interview with key people involved in the implementation of ERP's which was then analyzed and performance impact determined. The information was presented in the form of chart, tables and narrative comparative explanations in order to validate the objectives of the research.

An evaluation of capacity building initiatives on project sustainability in Non Governmental organizations : a case of Liverpool VCT Youth program, Nairobi

Author: Maina, David Wanjohi

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2010

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Nongovernmental organizations ; Project management ; Organization development ;

Abstract:

Capacity Building is a buzz word in the organizational world- with differing meaning to different individuals and organizational leaders. However there's renewed interest among non governmental organizations. In this paper we address capacity building as involving a systematic process whereby different aspects of an organization have to be addressed, whether profit-making or non-profits. This is countered to project sustainability which is crucial to strengthening the sector and improving the quality of life of those they serve. Chapter one describes the situational aspect of the phenomenon globally, regionally and locally, while stating the problem that requires such work to be undertaken to improve non-profits' capacity. The study formulated three study objectives to guide the study which are 1) to identify training approaches 2) network formation and lor partnerships initiated between organizations and 3) to establish the influence of the institutional framework of non governmental organizations towards project sustainability. Chapter two involves literature review on the various topics that are to provide an impetus to the study. These included literature on training and development, partnerships and network formation and institutional development. Chapter three encompasses the various methodologies that were employed to acquire data that would add value to the study. These include the sampling procedures, research design of the study and data analysis techniques. Data analysis was carried out through the use of the Statistical Package for Social Scientists (SPSS) this included descriptive analysis, frequency presentation and interpretation of data, correlation and regression analysis among the independent and dependent variables. Data analysis involved descriptive statistics and discussion of the demographic data; this was followed by analysis of data on the training approaches and modes adopted by NGOs in achieving project sustainability. The consequent research questions were also analyzed and discusses as per the findings. Multiple regression analysis was also carried out so as to identify the level of influence of each independent variable on the dependent variable. Chapter five is a discussion of the findings and conclusions were inferred on these findings, recommendations emanating from the research study were also given and also suggestions for areas of further research as identified by the research study.

Organizational restructuring : a case study of Alcatel East Africa Limited

Author: Wacu , Wacu M.

Awarding University: United States International University-Africa, Kenya

Level : MBA

Year: 2008

Holding Libraries: ;

Subject Terms: Organizational structure/Organization development/Alcatel East Africa Limited/Telecommunications industry ;

Abstract:

ABSTRACT NOT AVAILABLE

Performance and productivity strategies : a case for Kenya Airways

Author: Kinyanjui, Hannah Wambui

Awarding University: Kenyatta University, Kenya

Level : MBA

Year: 2007

Holding Libraries: Kenyatta University Moi Library ;

Subject Terms: Kenya Airways/Airline industry/Organization development ;

Abstract:

In a changing world the only constant is change. The reality is that the stability which seemed to characterize the corporate world in the 1950s and 1960s has given way to increased global competition, technological innovation and change, limited resources, deregulation, privatization of public sector organizations and change in much more. In today's world, managers face complex and challenging pressures and opportunities. They must ensure the efficient use of resources and at the same time find ways of guaranteeing the long-term effectiveness of the organizations for which they work. This study was carried out as an attempt to identify strategies that prompt Organizational Development in firms and enhance employee participation and adaptability to change thus leading to improved performance and productivity. The research focused on one organization in the airline industry: Kenya Airways. A sample of 85 staff members was used having been obtained using purposive sampling. In order to achieve the objectives of the study, questionnaires for the middle level staff and interviews for the top level staff were used for data collection. Data analysis was done by calculating percentages and tabulating them appropriately. The general objective of this study was to identify Organizational Development (O.D) strategies that have been practiced in Kenya Airways and the way they have influenced performance and productivity. After the study, the expected output was that adoption of Organizational Development strategies if well implemented has the potential to positively influence performance and productivity in organizations.

Intrapreneurship modelling in a semi-autonomous government agency : a case study of the Kenya Education Staff Institute

Author: Ayiro, Peter Laban

Awarding University: Kenyatta University, Kenya

Level : MSc

Year: 2005

Holding Libraries: Kenyatta University Moi Library ;

Subject Terms: Kenya Education Staff Institute ; Entrepreneurs ; Intrapreneurs ; Organization development ;

Abstract:

The research is embodied in the assessment of the operational and financial sustainability of the Kenya Education Staff Institute (KESI). Intapreneurship is about bringing entrepreneurial behaviour into an organization and focusing on 'extending the firm's domain of competence and corresponding opportunity set through internally generated new resource combinations'. To be successful, intrapreneurship needs motivated individuals to take action and an entrepreneurial philosophy to be an intergral part of the wider organizations culture and operating principles. This forms the major stimulus of this study. KESI, being a government agency is entrenched in the rigid hierarchial structures of management in government. It's inadequacy is further compounded by its limited human and financial resources. The consequence of the above is that the education sector will have ill-prepared managers running the education system. The constant unrest and mismanagement in our educational institutions being symptomatic of the gap currently existing in management training. Both descriptive and inferential statistics were employed in order to allow for measurement of critical variables that bring out comparison with appropriate correlations between value of products and services offered by KESI and financial returns. The sampling frame included various categories of managers at secondary schools level and key administrators at the Kenya Institute of Administration; Teachers Service Commission; Ministry headquarters and staff at KESI. Stratified and simple random sampling were used to determine sample size. The tools for measurement included the questionnaire and interview schedules. The variables to be measured were based on the Intrapreneural Assessment Instruments [Montagno, Kuratko and Hornsby (1990)] dimensions of Management Support, Organizational; Characteristics and Reward and Resources availability. The study found that intrapreneurship can be a method of stimulating innovation and using the creative energy of employees by giving them resources and independence they need to innovate within the firm. In summation KESI came out as an Entrepreneurally Challenged organization since it does not normally embrace new approaches to generate competitive products or services. Policies recommended from the findings of the study are that: there was need for extrinsic reward to denote the value of the intrapreneurs contribution and encourage them to initiate new projects. It is also important to recognize individual characteristics that foster intrapreneurship. There is also need for KESI to develop an effective business plan that will encompass all the operations involved in a new venture. The business plan will be more than a mere financial proposal but will represent a complete analysis of the new ventures feasibility. All the above recommendations are intended to address the challenges that came out in the analysis of the research data on KESI and will need to be overcome if the institution is to strive to become an Entrepreneurally Oriented Organization

Determining the impact of labour turnover & absenteeism on an organization's performance : a case of Nation Media Group

Author: Otieno, Erastus Awino

Awarding University: Kenyatta University, Kenya

Level : MBA

Year: 2004

Holding Libraries: Kenyatta University Moi Library ;

Subject Terms: Employee turnover ; Nation Media Group ; Absenteeism ; Organization development ;

Abstract:

Human resources are one of the most valuable resources of an organization and indeed an organization is nothing without human resources. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to higher levels of performance and ensuring that they continue to maintain their commitment to the organization are essential to achieving organizational objectives. Getting and keeping good people is critical to the success of every organization, whether profit or non-profit, public or private. Maintaining employees is concerned with providing those working conditions that employees believe are necessary in order to maintain their commitment to the organization. One of the objectives of the HR department is to retain employees whose performance helps the organization realize its goals and to release those whose performance is unsatisfactory. One of the main reasons for low productivity within organization is chronic absenteeism among employees. Some degree of absenteeism will always exist, but the HR department can save line supervisors the many non productive hours required to check all absenteeism. Organizations have therefore to realize that Human Resources are more valuable than other resources and that their proper management can tremendously help the organization maximize the utilization of other resources. Human Resources can also greatly influence the organization's performance and determine its achievement of the set objectives. This study therefore sought to look at two important aspects of HR that have often been ignored but definitely have major impact on the organization's performance: - Labour turnover and Absenteeism. The study sought to look at the causes of labour turnover and absenteeism in organizations and how they impact on organizations performance and tried to offer solutions to the problems arising from high labour turnover and absenteeism in organization's performance, having taken Nation Media Group as a case study.