184 Records out of 22207 Records

Influence of Information and Communication Technology on performance of Aviation industry-a case of Kenya Airways Ltd

Author: Irungu, Irene Waruguru

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Kenya Airways/Airline industry/Business conditions/Financial performance/Information technology/Communications networks ;

Abstract:

The aim of this study is to ascertain the influence of information and communication technology on the performance of the aviation industry in Kenya with the case of Kenya Airways -Kenya office. Specifically the study seeks; to study the influence of communication networks on the performance of an airline, to establish the influence of mobile phone technology on the performance of an airline, to investigate the influence of handheld devices and iPads on the performance of an airline and to study the influence of Internet applications on the performance of an airline. The study will adopt a descriptive survey design. The population will comprise all Kenya Airways staff in Nairobi office. A sample of 244 employees will be randomly selected for the study. Purposive sampling will be used to select Nairobi office as the study site. The study will rely on data collected through a questionnaire structured to meet the objectives of the study. The questions will be both open ended and closed ended. The process of data analysis will involve data clean up and explanation. Responses in the questionnaires will be tabulated, coded and processed by use of a computer Statistical Package for Social Science (SPSS) version 17.0 programme to analyze the data. The responses from the open-ended questions will be listed to obtain proportions appropriately. The study is significant as it would provide the management of the airline, in this case Kenya Airways, information that they can leverage on to improve on the performance of the airline. It will also add to the knowledge required to assist policy makers and regulatory bodies make decisions that would change the way operations are carried out. The study findings showed that information and communication technology which includes communication networks, mobile phone technology, handheld devices such as iPads and Internet and computer applications influence the performance of the aviation to a large extent by assisting to improve on faster passenger handling and increased revenue generated from improved access to information. The recommendations show that the company should align itself to using lCT at a strategic level and to these strategies are cascaded to all levels of the hierarchy.

The impact of ICT adoption on financial performance of commercial Banks in Kenya

Author: Juma, Moses Wesutsa

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Impact analysis/Information technology/Bank technology/Financial performance/Commercial banks/Banking industry ;

Abstract:

The purpose of the study was to establish the Impact of ICT adoption on financial performance of commercial banks in Kenya. Information and communication technology (lCT) has become the heart of the banking sector, while banking industry is the heart of every robust economy. The research design used was Correlation. The population of study was the commercial banks in Kenya. The data collection instrument used was questionnaire which was administered by the researcher through drop and pick method. Responses were grouped into various categories for analysis using descriptive statistics. Statistical Package for Social Sciences (SPSS version 17) was used to analyze the structured questions while the use of descriptive statistics determined frequencies and percentages. The results were presented in prose, tables, bar graphs and charts. The study found out that ICT improved the operations, improved the liquidity and the asset quality in commercial banks in Kenya. This not only increased their markets but also helped the organizations to remain competitive in the market. ICT also deepen liquidity of banks in existing markets, for example by reducing excessive reliance on a narrow base of depositors for funding and improves on earnings, asset quality and this increased efficiency in the operations as a whole and especially in commercial banks in emerging markets and developing countries such as Kenya. The research indicates that there is need to adopt ICT innovations in order to improve the commercial banks' financial performance. In technological innovations, the banks should introduce ICT products that are relatively simple and standard and that offer clear value added. The rapid proliferation and diffusion of ICT in the Banking Industry in Kenya provides a platform to use modem technologies to develop operational efficiency and quality of service to attain and retain customers and in the process enhance the financial performance of the commercial banks.

Factors affecting implementation of ICT integration in education: a case of secondary schools in Westlands district, Nairobi county, Kenya

Author: Geoffrey, Grace Wanjiru

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Westlands ; Nairobi ; Kenya ; Information technology ; Communications networks ; Secondary schools ; Computer assisted instruction--CAI ; Educators ;

Abstract:

The ministry of education science and technology has a national ICT education policy and strategy which endeavours to work with stakeholders to ensure implementation of E- School initiatives and to promote the expanded use of ICT as a tool for effective management, research and development at all education levels and use of internet for educational training and research. The purpose of this study was to establish the key factors that are affecting implementation of lCT integration in Westlands District of Nairobi County. The objective of this study was to establish and analyze factors affecting implementation of ICT in schools. It assessed the influence of available infrastructure, skilled technical staff, National education ICT policy and strategy and attitude of staff and management towards the integration of ICT in educational institutions in Westland's District of Nairobi County. The study adopted a survey research design. The sampling unit was 5 randomly selected schools. From each school, all the five principals were interviewed using questionnaires. Seventy five teachers were selected to be interviewed using random sampling technique. This amounted to a sample size of 80 subjects. The population for these groups in Westlands district of Nairobi province was 481-four hundred and eighty one. The data collection instruments were questionnaires for principals and teachers. Data generated was analysed and presented in verbatim form, tables and figures. The study was intended to help policy makers including the ministry of education and other stakeholders to understand and deal with the challenges involving efforts to integrate ICT in teaching and learning. They were in tum to design ways to ensure that ICT is embraced and adopted in the secondary schools. In piloting the study, test retest technique was used. Questionnaires were administered to two teachers from two institutions and then administered again after a week in order to test for reliability of data collection instrument. The findings of the study have shown that the government has provided a process of facilitating availability of ICT equipment and their accessibility to teachers on demand. Most schools are employing technical support to assist the teachers who have no or little trouble shooting skills to handle technical problems. However some schools reported that they rely on external staff for maintenance of their lCT equipment. KIE was found to be doing a lot to implement the governments lCT policy through production of relevant and quality curriculum support material. The response of many school managers and teachers indicated a big support for lCT use but only in records management whereby setting exams, doing reports and analysis of exams was the most common application in most schools. Very few teachers used lCT to search for relevant information for use in teaching of curriculum content and continue to re-ligiously use the recommended texts. This study concluded that the four variables studied affect the implementation of lCT either positively or negatively depending on their availability or non availability and stakeholders need to be sensitised on the need to apply them to ensure successful implementation of lCT in the secondary schools. The key recommendation of this study is that further research on the same topic be done after four to five years to check out the milestones achieved because as was found out a lot is being done by the government to ensure lCT in teaching and learning. The ministry of education should find ways of collaborating with stakeholders and welcome more donors to supplement its effort in implementation of lCT use in teaching and learning. Complete integration of lCT in the learning process and the total adoption of its use and application by teachers as a teaching and learning resource should be the key focus of the, ministry of education. Equipping schools with lCT infrastructure will not result to successful integr

A framework for integrating ICT in the teaching and learning process in primary teacher training colleges in Kenya

Author: Gichuhi, Wang'ang'a

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Colleges and universities ; Teacher education ; Curricula ; Information technology ; Communications networks ; Educators ;

Abstract:

lCT was only recently introduced as a subject in PITCs in 2004. The Ministry of Education (MOE) through the Kenya Education Sector Support programme (KESSP) came up with plans to set up ICT infrastructure and provide personnel in order to implement the plans. The problem with KESSP program was that it placed emphasis on providing infrastructure but did not consider teachers' skills, attitudes and beliefs and policy and support in integrating ICT in PTTCs. This study set out to develop a framework for integrating Information and Communication Technology (ICT) in teaching and learning in Primary Teacher Training Colleges (PTfCs) in Kenya. It also sought to detennine the success of the program by finding out: The prevailing lCT skills levels among tutors and students; tutors' and students' attitudes towards ICT integration; the provision of ICT Infrastructure and ICT policy and support on lCT integration in PITCs. This was to enable the researcher come up with a framework that would be used to integrate ICT in the teaching/learning process inPTTCs. The main data collection method that was deployed is likert type scaling questionnaires. Interviews were also carried out to capture information not obtainable from the Questionnaires. The study found that that both lecturers and students had moderate levels of ICT skills and that ICT skills have the greatest impact on ICT Integration. In addition it established that there is not sufficient ICT infrastructure in PTTCs. It notes that ICT policy and support is just fairly good in the PTTCs. There are positive attitudes towards ICT by both lecturers and students. However these positive attitudes do not have a lot of impact on ICT integration. The study recommends a framework that emphasizes on imparting more ICT skills on tutors as this would have the greatest impact on integration. Provision of ICT infrastructure is still insufficient and therefore needs to be looked into. Strengthening of ICT Policy and support should be done as this is the weakest factor among the four factors considered.

Adoption of Information Communication Technology on business performance: a case of small and medium enterprises in Nakuru Central business district, Kenya

Author: Gwako, Zipporah Nyamoita

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Nakuru Central Business District ; Small business ; Business community ; Information technology ; Communications networks ;

Abstract:

In Kenya, the Small and medium enterprises (SMEs) sector plays an important role in economic development and job creation. The SMEs find themselves in an environment of constant technological change especially in ICT and need to adopt these changes in their businesses operations. These changes may become significant threats when ignored, but they may well become valuable opportunities when anticipated and appropriately adopted since the adoption and assimilation of ICT is recognized as an important factor in the growth equation. However, close inspection reveals that most of the SMEs in the country make only minimum use of the ICT resources at their disposal. Hence, this study was undertaken to determine the status of ICT adoption in the business operations of SMEs in Nakuru CBD and the attendant effect on their individual performances. This was pursued under specific objectives such as the influences of ICT literacy, infrastructure, business networks and availability of funds for ICT adoption on the businesses performances which were also variables of ICT adoption. The purpose of this study was to establish the relationship between these variables and business performance of SMEs in the area. The unit of analysis was the individual business owners and descriptive survey design was adopted for the study. Probability sampling was used to obtain a sample of 226 respondents who were then selected for the study using systematic sampling technique. Questionnaires with both closed and open-ended questions were used for collection of primary data. The data was then analyzed for descriptive statistics i.e. frequencies and percentages, while the hypotheses were computed using the Pearson's Product Moment Correlation with the aid of the Statistical Package for Social Sciences (SPSS). The findings revealed there was near gender parity among the business owners and that most of them were in their prime ages between 21 and 40 years. They also had high levels of education with majority 96% having high school education and above. Most of the businesses had only been operating for the last 2 to 3 years and were sole proprietorships not more than five employees. Slightly more than half (51%) were computer literate although only to the basics level. Tests of hypotheses indicated that, ICT literacy as a variable of adoption had a rather weak correlation with business performance of SMEs in Nakuru town with similar results but in an opposite direction observed in terms of ICT infrastructure. Use of ICT in business networks had a very weak association with the performance indicators while availability of funds for adoption .of ICT posted a strong degree of association with the same indicators. Following these findings, the study recommends that: The Government of Kenya should consider mobilizing resources geared at creating awareness on latest information technologies for business performance; and creating an environment through policy that enables SMEs to procure ICT equipment with relative ease by partnering with banks and other financial institutions to offer to the SMEs ICT oriented products. ICT training should also focus on adopting the technologies to the businesses. The management of these businesses should consider scanning the environment to find the latest ICT equipment that could be useful in promoting service delivery efficiency and / or proper product mix / choice that suits customer needs. There is need to reposition themselves by. forming or joining major business networks in Nakuru and utilize existing forums to share and exchange business ideas related to aspects such as marketing strategies and identification of new opportunities. The findings are expected to contribute to a better theoretical understanding of the factors that promote ICT usage among the SMEs.

Data warehousing : a case of a public university in Kenya

Author: Emurugat, Alfred

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Data warehouses ; Management decisions ; Information technology ;

Abstract:

Research has shown that only a small fraction of data in an organization is timely available to decision makers. Today a set of significant new concepts and tools have evolved into new technology that makes it possible to address the problem by providing all the key people in the organization with access to whatever level of information needed for the organization to survive and prosper in an increasingly competitive world. The term that has come to characterize this new technology is 'data warehousing'. Data warehousing technology makes it easier for decision makers to analyze information in an organization without the help from Information Technology (IT) people. The main objective of this study was to determine the level of independency between top decision makers with IT personnel in accessing, analyzing and reporting data. The other objectives were to C determine whether there is an easier and quicker way to analyze data, design. and implement a solution to be used to turn analysis into a report with little or no help from IT department This study used a longitudinal research design and the mode of data collection was mainly through questionnaires, interviews and analysis of existing documents. The population considered was about 430 members of staff in the entire college. A sample size of 80 staff members was selected. Both primary and secondary data were collected. The primary data was used to establish the level of dynamic access to college data for analysis by top college decision makers, and how easily they can transform their analysis into a report. Secondary data consisted of college's reports and documents which included among others college strategic plan 2010-2013, student enrolment data ranging between January 2?008 and December 2011. Data collected was analyzed using descriptive analysis, cross-tabulations, correlation analysis, and regression analysis. The results of the survey showed that top decision makers in the college understand what data means, but they don't have easy access to the data. They depend on IT personnel to access data that they need to analyze and generate reports. As result they tend to have an uneasy relationship with IT people. However, for any serious analysis to be performed, decision makers need dynamic access to all the data and easily transform their analysis into a report without help from IT people. The study therefore, found statistically significant to design and implement single multidimensional-cube, also known as Data Warehouse, coPtaining student fee collection information from various courses between January 2008 and December 2011. With a data warehouse, top decision makers in the college can then dynamically access all the data they require, quickly analyze it, and easily transform their analysis into a report with little or no help from technical personnel. Data warehouse technologies are applied within Business Intelligence (BI) systems. With the right access to data, BI software based on Excel turns ordinary spreadsheets into a flexible, powerful and inexpensive BI system. BI programs give Excel users significant power and flexibility, while eliminating many problem associated with data analysis and reporting.

A framework for assessing successful implementation of digital villages in Kenya

Author: Atieno, Loice Victorine

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Rural development ; Towns ; Information technology ; Communications systems ;

Abstract:

ABSTRACT NOT AVAILABLE

Factors influencing adoption of Information Communication Technology Banking in Commercial banks in Kenya : a case study of Kenya Commercial Bank, Kencom House branch, Nairobi County, Kenya

Author: Choge, Leah Chepchirchir

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Kenya Commercial Bank ; Information technology ; Communications systems ; Commercial banks ; Electronic banking ;

Abstract:

The study was aimed at establishing the factors that influence adoption of Information and communication technology in commercial banks in Kenya. The study was aimed at finding out the extent to which commercial banks are adopting ICT banking. It was also aimed at determining if the adoption of Information ICT banking will improve institutional performance and service delivery to the clients. Previous IT initiatives did not give expected results. The bank had adopted a strategy of offering its services through a decentralized system and relies heavily on Business Development Officers to recruit, train, lend and recover money loaned to clients there is a heavy reliance on manual process in the field and banking processes. The study was descriptive and limited to Kenya Commercial banks in Kenya. The population included the entire staff of Kenya Commercial Bank and a census was taken for purposes of the study. Questionnaires were the main mode of data collection due to the geographical disparity of the staff at the institution. The study utilized a questionnaire set out in a likert scale to get responses from a census of Kenya Commercial Bank. The data was analysed and the study was expected to find that adoption of ICT banking improved service delivery and institutional performance. The study found out that the adoption of ICT had a major impact on service delivery and institutional performance of banks. The study concluded that ICT banking adoption had an impact on operational efficiency, cost reduction, customer service and competitiveness of the organization. As a way of recommendation, banks need to invest in relevant technologies after thorough and careful assessment of their requirements. Further research is necessary as the findings were based on a relatively small sample that may have influenced the nature of results that were obtained. There is need to expand on the sample size and carry out similar research in other banks. There is a need for further research to be conducted on existing ICT banking services for example biometric Auto Teller Machines's, banking point of sale service points. This will be aiming at reducing the complexity associated with ICT banking.

Towards a Model for quality IT service delivery for humanitarian operations : a case of WFP Somalia

Author: Bishar, Duble M.

Awarding University: United States International University-Africa, Kenya

Level : MBA

Year: 2012

Holding Libraries: ;

Subject Terms: Information technology ; Technology transfer ; Quality of service ; Humanitarian aid ; World Food Programme ; Somalia ;

Abstract:

ABSTRACT NOT AVAILABLE

Factors influencing implementation of Information Communication Technology in public secondary schools : a case of Teso North district

Author: Wachiye, Robert Wafula

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Secondary schools/Teso North District/Information technology/Communications networks ;

Abstract:

The study examined the factors influencing the Implementation of Information Communication Technology {lCT) in public secondary schools in Teso North District. The study was focused on the level of adequacy of infrastructure, the level of principals' participation in the management and the constraints to effective usage of ICT in secondary schools. It is hoped that the study will be useful in that it will contribute valuable knowledge to the field of ICT integration in secondary schools in general. It's expected to produce hitherto unavailable knowledge on this subject. This study adopted the descriptive research design. This design involved the measurement, classification, analysis, comparison and interpretation of data. The study population comprised of 200 respondents. This includded 20 district schools four provincial schools and one National school. Purposive sampling procedure was used to select the national and provincial schools from the district. Systematic random sampling was used to select district schools. Questionnaires were prepared by the researcher and used as main instruments for the collection of data. This was used since they enhance a collection of more detailed data. The data was analyzed using descriptive statistical approaches whereby the sums, frequencies and percentages were calculated. The results of the analysis were presented in tabular form for easy and concise discussions and support on logical basis. The summary of findings, conclusions and recommendations were given for future action.