51 Records out of 22207 Records

Challenges of strategy implementation at the Ministry of Immigration and Registration of Persons, Kenya

Author: Wario, Abdikadir Doyo

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/Ministry of Immigration and Registrations of Persons (Kenya)/Government agencies ;

Abstract:

The purpose of this study was to find out the challenges experienced by the Ministry of Immigration and Registration of Persons (MIRP), in the implementation of its strategic objectives and suggest solutions to the challenges. Semi-structured interview guides were used to collect primary data while secondary data was collected from the MIRP website, MIRP Strategic Plan 2008 - 2012 and the Auditor General Report on MIRP. Data was analyzed using the content analysis technique and findings organized in eight thematic areas: Business processes, goals measurement, human capabilities, information and knowledge management, organization structure, organization culture, issue resolution and leadership. The major findings of the study on the challenges of strategy implementation at MIRP were: Business processes were ineffective and inefficient, goals measurement was . unrealistic, human capabilities ~ere not optimized, information and knowledge management was outdated, the organization structure was rigid, issue resolution was slow and the leadership did not inspire a sense of shared vision at MIRP. The main conclusions were that MIRP had structural and organizational weaknesses and was unable to take advantage of telecommunication advancements. However, MIRP had utilized the government procurement and ethics standards appropriately. The researcher recommends business reengineering processes to address internal weaknesses, training programmes for employees and adoption of modem technology in issue resolution. The researcher suggests that a similar study be carried out targeting junior staff to get their perspective of the challenges experienced in strategy implementation at MIRP.

Strategic human resource management practices adopted by State corporations in the Ministry of Transport in Kenya

Author: Wasike, Rose Nekesa

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/Human resource management/Parastatals/Ministry of Transport (Kenya)/Government agencies ;

Abstract:

A comprehensive human resource strategy plays a vital role in the achievement of an organization's overall strategic objectives and illustrates that the human resources function fully understands and supports the direction in which the organization is moving. For organizations to be able to adapt to their turbulent environment they must embrace strategic human resource management. The purpose of this study was to establish the strategic human resource management practices adopted by State Corporations in the Ministry of Transport in Kenya. This study adopted a cross -sectional survey design. The population of the study was all the seven State Corporations in the Ministry of Transport in Kenya. A census approach was adopted since the population size was small. Data was collected through a semistructured questionnaire developed by the researcher. The respondents were heads of human resources in each of the seven State Corporations in the Ministry of Transport in Kenya. Out of the seven respondents furnished with questionnaires only six responded. Data was analyzed using measures of central tendency ( Mean, mode, median, variance and standard deviation). The results have been presented using tables and charts for ease of understanding. The findings of the study indicate that State Corporations in the Ministry of Transport in Kenya have adopted strategic human resource management practices. There are some practices with a very high rate of adoption and those with a relatively low rate of adoption. The strategic human resource management practices with a high rate of adoption include human resource planning practices, training and career development practices and performance management practices. The ones with a low adoption rate include recruitment and selection practices, compensation practices and employee relations practices. The study concludes that strategic human resource management practices are mutually enhancing and synergistic when applied simultaneously. The study recommends that if carefully considered and implemented, the study variables would help achieve positive changes in state corporations with desirable success rates in service reform in all public service jurisdictions.

The effect of performance contracting on the performance of Central Government ministries in Kenya

Author: Waruinge, Sylvia

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Performance contracts/Financial performance/Quality of service/Government agencies/ ;

Abstract:

The study sought to examme the effects of Performance' Contracting on the performance of central government ministries in Kenya. The literature review was based on authoritative, recent, and original sources such as journals, books, thesis and dissertations. Descriptive research design was used to structure the research. TIle study was a census survey; hence it focused on all the 44 central government ministries. The study used both quantitative and qualitative techniques in the collection of data and utilized both primary and secondary data. In each ministry, one respondent was randomly selected from the staffs that are charged with the responsibility of performance contracting. Out of the 44 questionnaires sent out, 35 were completed and returned, a 79.55% response rate. The primary data was collected by administering structured questionnaires to the sampled respondents. A self .. administered questionnaire was used since the level of understanding of the questions by the respondents was expected to be relatively high. The study sought to find out the effect of PC on the financial performance and customer service efficiency of ministries, three years before 2004 when PC was implemented and three years after implementation in order to establish the trend in performance before and after signing of performance contracts. The questionnaire was pilot tested on ten randomly selected respondents before it was administered to ensure that it was understood in its correct perspective, in order to meet the research objectives. The data was analyzed by employing descriptive statistics such as percentages, frequencies and tables. Statistical Package for Social Sciences (SPSS) was used to aid in analysis. Computation of frequencies in tables was used in data presentation. Regression analysis was used to cross check the conclusions reached and determine whether financial utilization and customer service delivery have an influence on ministries' performance. The findings of the study indicate that 40.3% of performance is explained by the key financial indicators and that 45% of the performance is explained by the key customer service delivery indicators. The findings therefore, establish that there is a positively strong relationship between performance contracting and financial utilization as well as with customer service delivery. This confirms the fact that performance contracting has an important role in the performance of central government ministries in Kenya.

A framewok for post-implementation evaluation of public sector financial information systems : a case of IFMIS in Kenya

Author: King'ara, John G

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information systems/Government agencies/Public finance/Systems analysis ;

Abstract:

The use of Information Systems (IS) is indispensable for public service success In service delivery, oversight, policy formulation and accountability functions. Various studies have been conducted to investigate the implementation of these systems and only a few have explored post implementation evaluation. Literature review also shows that practitioners using financial information systems often lack knowledge on which issues to pay attention to when evaluating them. The study employs a two-phased approach similar to that employed by Gable et al (2003) consisting of the exploratory phase (framework development) to identify the silent dimensions and measures followed by a confirmatory phase (framework testing) for testing model validity. Survey method was used to obtain data from diverse respondents in 20 out of 50 Ministries/Departments which are currently using IFMIS. Data analysis using descriptive statistics and principal component analysis plus regression analysis for hypothesis testing supported 4 of the 6 proposed dimensions in the research framework namely; system quality, information quality, vendor/consultant quality and individual impact. Principal component analysis did not support workgroup impact and organizational impact. The analysis also found that the selected contingencies positively influences the value attached to public sector FIS with Technology (IT) related variables being the most critical. Regarding the perspectives of the evaluator, Mann-Whitney U test indicated no significant statistical differences between the views of Management staff and Operational Staff. Similarly, no significant statistical difference was noted between the view of business managers and those oflCT professionals. A framework based on lfinedo (2006a) was validated. All the contingency variables were found to influence the value attached to financial information systems. Stakeholders intending to evaluate public sector financial information systems can therefore use this framework as a guide. We 'belief our study will enhance knowledge in the area of research by providing a base from which future researchers wishing to study information systems especially in developing counties can benefit.

E-waste management and performance : a case study of the Ministry of State for Immigration and Registration of Persons

Author: Kagiri, Paul M

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Waste disposal/Electronics/Ministry of Immigration and Registrations of Persons (Kenya)/Government agencies ;

Abstract:

Electronic waste or e-waste is becoming an endemic problem in organizations that are reengineering their business processes through adoption of information and communication technology (lCT). This is attributable to the fast pace of technological evolution leading to a corresponding growth in obsolescence and e-waste. In Kenya, the awareness on ewaste is low. Consequently organizations are grappling with new waste stream phenomena. This study aimed at determining the extent of electronic waste (e-waste) in the Ministry of State for Immigration and Registration of Persons, the level of awareness of the concept e-waste and establishing the effect of e-waste management on performance. The research design for the study was cross sectional survey of the Ministry and the five affiliate departments' staff based in Nairobi on the level of awareness of the concept ewaste and establishing the effect of e-waste management on performance. A list of all employees was obtained from the central registry which constituted the sampling frame. Stratified sampling technique was used and this entailed dividing the population into six strata, that is, the departments within the Ministry. The study used primary data. The data was analyzed by the use of descriptive statistics to summarize and relate variables that were obtained from the administered questionnaires. The study concludes that the concept of e-waste is poorly understood and that there are no official guidelines specifically addressing the e-waste in the Ministry along with the five affiliate departments. The study recommends that there is urgent need to train staff on e-waste management in order to address the effect of e-waste on performance. Further, the study recommends that the Ministry embarks on monitoring of the ICT equipment and ensuring regular maintenance as well as immediate replacement of those that have reached end-of-life. There is need for regular documentation ofICT equipment to enable flagging out of those that have reached end of life .

Factors that affect budget utilization by Government Ministries in Kenya

Author: Kirimi, Christine Kajuju

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Budgets/Cost control/Government agencies/Public finance ;

Abstract:

The annual amount of funds not utilized by Kenyan government ministries and returned to treasury has been a cause of concern to all stakeholders in the public management field. With the return of such funds, project implementation will be affected and government policies affected as well which will impact in the development in various sectors in the country. It is on the basis of this that the study sought to investigate factors that affect budget utilization government ministries in Kenya. The study adopted a cross sectional research design in which questioners were issued to finance officers in various ministries and their data analyzed using descriptive statistics and factor analysis. The results were analyzed using tables and factor index matrix. The findings of the study were that the ministries had documented budget and budgeting process that acts as a reference material on how the funds will be utilized and budgeting control procedures be maintained. The most focal factor that affects budget utilization are structural and cultural factors that exist in the ministry with the training and educational programmes coming out as the least factor that affect the utilization of budget funds in the ministries. Within the ministry, a lack of alignment between the organizational structure and structure of performance. reporting requirements, value and usefulness of performance information were found to undermine the budget utilization. The recommendation from the study was that fixed number of ministries should be maintained throughout the financial year and better still if the constitution stipulates a fixed number of ministries which is the case in the new constitution. Another point that needs to be looked at is the need to reduce the level of bureaucracy present in approvals sought in government offices before te funds can be accessed from treasury.the study also recommends that similar study be undertaken on an organization that is profit oriented and comparison made with the present study.

Factors influencing ICT integration in quality service delivery among government ministries in Kenya : a case of the Ministry of public works

Author: Kihiu, Simon Ndung'u

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology/Communications networks/Technological change/Quality of service/Government agencies/Ministry of Public Works ;

Abstract:

This research was undertaken to investigate and analyze the factors that influence the integration of Information Communications Technology (lCT) in government offices. The descriptive survey research design was employed and data was collected by means of questionnaires administered to 207 employees of Ministry of Public Works. which was the case of study. Observation and focused group discussion were also used. The objectives of the study were; to assess the status of ICT infrastructure at the Ministry of Public Works and their influence on the quality of service delivery, to assess the level of knowledge of ICT among the government officials for quality service delivery. to determine the influence of level of ICT access, usage and expertise on quality of service delivery to explore the impact of risks and security issues associated with lCT adoption on the quality of service delivery, to evaluate the influence of management support in lCT integration on quality of service delivery. The findings indicated that there are sufficient lCT facilities but still there are facilities that are shared amongst the employees. Sharing leads to time wastage and compromises on service delivery. The available ICT facilities are relevant to the job description of the majority of the employees (94.7%). Also the personnel have relevant basic skills (96%) in ICT and 80.2% always use the ICT facilities in their daily operations with 96.6% being comfortable using the facilities with the skills they possess. There is good internet connection (96.6%) with 39.15% of the employees always using the internet for job related tasks. Written memo communication takes 92.2% while entails take only 15% of the official communication despite having working internet connections. 67.6% of the staffs arc not comfortable with this form of communication. The security access measures are low and therefore cases of unauthorized access to premises and workstations are high (63.8%). 20.8% have lost an ICT facility. 90.8% have had cases of computer viruses and 88.4% use anti-viruses in their computers. 77.8% use passwords in their computers but 71.4% have disclosed their passwords to other people. 79.7% of the personnel agrees that the management encourages the usc of ICT. however, 58.9% arc not satisfied with management response to ICT related queries. Another 61.8% are not satisfied with the ICT maintenance measures. 93.7% arc in agreement that lCT adoption has improved on the quality service delivery. The study recommends that the ministries should invest more in ICT facilities to avoid sharing, continuously train the personnel on specialized skills to be at par with the dynamic technology. scheduled maintenance of the ICT facilities. tighten the access security measures and encourage the use of passwords. The management should embrace technology in all areas and especially in communication by encouraging the use of the faster and efficient ernails mode of communication. Lastly the government should ensure that the 2006 ICT policy is implemented so as to have a successful and sustainable ICT integration in government offices.

Factors influencing strategic decision making process at the headquarters of the Ministry of Roads, Kenya

Author: Kinuthia, Catherine Wambui

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Strategic management/Decision making/Ministry of Roads/Government agencies ;

Abstract:

The study aimed to determine the factors influencing strategic decision making process in the Ministry of Roads (HQs). In search of answers to the stated problem, existing secondary data was gathered through literature review. This was to establish what existing literature has in regard to strategic decision making process and factors that influence it. The study also sought to find out the existing gap that the researcher focused on filling. The study established that previous studies found out that i wide range of factors influence strategic decision making process and they vary from organization to organization. The most common across firms included external environment, organizational structure, corporate culture, policies, resources, personality and attitude of decision makers, top management support and vested interests. A case study was used as a methodology research design. This was due to the nature of the study which needed in-depth interrogation in order to examine data within the context of its use. Secondary data was gathered through review of key documents in the Ministry of Roads (HQs) such as relevant reports, circulars, policies and strategic plans. An interview guide was developed to collect primary data. Indepth face to face interviews were conducted to senior officers mainly heads of departments (HOD) in the Ministry of Roads (HQs). These are officers involved in making strategic decisions in the organization. Content analysis was used to analyze data through both conceptual and relational techniques. Themes were implicitly explored while limiting subjectivity using contextual translating rules. The study established that a predetermined strategic decision making process exists in the Ministry of Roads. It is directed by laid down rules and regulations and the hierarchical organizational structure. Though the process is effective in addressing recurring issues, it is challenged when it comes to unstructured issues. It came out clearly that there are various factors that influence the process among them being organizational structure, resources, policies, professional expertise, political interference, vested interests and organizational culture. Several challenges are faced in the process of making strategic decisions. They include insufficient funds, interdependency between government bodies, succession gaps, leadership styles and lack of participatory decision making processes. The study concluded that though the existing strategic decision making process in the Ministry of Roads achieves some results, there is a lot to be improved on in order to make it more effective in terms of quality, timeliness, and sustainability.

A framework for utilization on E-government services in Kenya

Author: Odhoch, Jack

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: e-government (Kenya) ; Web sites ; Government agencies ; Users ;

Abstract:

The purpose of this study was to assess the framework for the utilization of eGovernment services in Kenya. The specific objectives were to assess the extent to which citizens in Kenya would use e-Government services, determine the factors that contribute to e-Government services use in Kenya, find out whether the intention to use eGovernment services differs across selected personal factors and to develop a framework for the utilization of e-Government Services from a citizen perspective in Kenya. The motivation of the study; It is not clear which factors influence the utilization of the e-Government Services in Kenya for reasons that although these factors are well analyzed in the published literature on e-Government for developed countries, there is a need to understand, evaluate them in the context of Kenya as there is very little that is written. The study used a descriptive research design. As a result, stratified random sampling was used to select 50 users from each of the eight Kenya provinces. A questionnaire was used for data collection. Descriptive statistics and inferential statistical methods were applied. Results indicated that the overall intention to use e-Government services was high in Kenya as majority of the respondents indicated that they intended to use e-Government services. In addition, results also indicated that intention to use e-Government services was higher for lower end services and declined as the complexity of the service increased. Results further revealed that the technological factors that significantly influenced intention to use e-Government services included awareness, perceived ease of use, perceived usefulness, savings, perceived trust, perceived information quality, satisfaction and leT experience. Results also revealed that the intention to use eGovernment services differs across the various types of occupations, levels of education and internet experience. However, gender and age of e-Government user did not influence the intention to use e-Government services. The study has implication for theory building since the study validates several constructs found in UTAUT Model, Web Trust and in the Diffusion of Innovation (DOl) Theory. The study also has implications for practice. These include several recommendations from practice. Several recommendations were made in an effort to enhance the utilization of e-Government services in Kenya. The recommendations were in line with research findings. The government of Kenya should create awareness about its e-Government services as doing so would lead to an increased intention to use. The government should enhance trust as doing so would increase the intention to use e-Government services. For instance, the government should seriously address the rampant website hacking by ensuring that websites have firewalls, and the use of robust web hoisting database servers. The government may also enhance perceived ease of use by involving users in the development of e-Government services. Furthermore, the government may ensure quality by having its websites and product offering updated regularly. It is suggested that further study on specific e-Government services should therefore be investigated.

A Knowledge management model for the public sector case : Teachers Service Commission (TSC)

Author: Njagi, Anne W

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Teachers Service Commission (Kenya) ; Knowledge management ; Government agencies ;

Abstract:

This study analyses existing Knowledge Management frameworks and assesses components necessary to develop and sustain an effective KM in organizations in the Public Sector. There is a wide array of knowledge content that depends on specific functions of government. The Public Sector can leverage efficiencies across all public services through accessing the right information for making informed decisions and eliminate duplication of effort. Teachers Service Commission (TSC) has been mandated by the Kenya Constitution to carry out the Teacher Management function for all public educational institutions. Smooth information flow and communication is crucial for effective decision making. Inadequate information access due to information storage challenges is a major problem that hampers proper service delivery at all levels within the TSC. The objective of this study was to recommend a knowledge-oriented organizational model for TSC, which would efficiently manage its intellectual and knowledge assets and improve information flow. The methodology used, which was qualitative research, was done from document review sourced from primary and secondary sources as well as similar organization best practice in Knowledge Management. The Common KADS model was used to analyze the knowledge structure by distinguishing specific knowledge types and roles. The real needs of the Commission as a case study within the Public Sector were gathered through a knowledge mapping exercise. The analytical methods used included grounded theory, thematic narrative, participant observation (ethnography) and content analysis. Results from findings revealed that information access, process based knowledge (organization memory), structured knowledge sharing forums, clear rewarding mechanisms, mentoring practice and commitment towards knowledge creation were ranked highly among managers for effective decision making. The study therefore proposes a KM relational framework! model integrated with the decision making framework as an implementation strategy. This will ensure an 'embedded knowledge sharing culture' within TSC and the Public Sector for improved service delivery.