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Factors influencing the prevalence of interpersonal conflicts among staff in organizations : a case of the Immigration Department at Jomo Kenyatta International Airport

Author: Namalenya, Wycliffe Wekesa

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2011

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Conflict ; Human resource management ; Interpersonal communication ; Department of Immigration (Kenya) ;

Abstract:

This study is an investigation of factors influencing prevalence of interpersonal conflicts in organizations- a case of the Immigration department at the Jomo Kenyatta International Airport. Chapter one is the introduction of the study and includes background to the study, the research problem, justification, purpose and objectives of the study as well as the research questions, significance and basic assumptions of the study. It also highlights the limitations and delimitations of the study and also definitions of significant terms. Chapter two is the literature review which basically recognizes the works of others on the subject. It approaches the presentation along themes derived from the objectives of the study. It closes by discussing the theory of workplace conflicts and finally presents the conceptual framework of the study. Chapter three is a discussion of the research methodology and includes the research design, the target population, the sampling procedure, a statement on validity and reliability, and the operational definition of variables and how they are measured. It finally highlights the methods of data analysis employed in this study. Chapter four is the data analysis, presentation and interpretation. Here, findings are presented mainly in tables and percentages. Analysis is done along themes derived from the research objectives. Chapter five provides a summary of the findings, discuses them and draws conclusions of the study. Here, the researcher also makes recommendations, suggests areas of further research and states the contribution of this study to the body of knowledge on the subject.

Factors influencing staff engagement in corruption in the Public Service of Kenya : a case of the Department of Immigration

Author: Mbogo, Cyrus Murithi

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2011

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Department of Immigration (Kenya) ; Government employees ; Corruption ; Bribery ; Corporate culture ; Public opinion ;

Abstract:

The study sought to establish the factors that influence staff engagement in corruption in the Department of Immigration in Kenya. The study was identified based on the high corruption perception index of the Department of Immigration in Kenya and equally high corruption perception index of the country worldwide. This is despite the measure put in place to fight corruption. The study objective was to investigate influence of organizational culture, level of automation, legal framework, staff motivation and public perception in the engagement of staff of the department in corruption. The importance of the study was to assist the government to unveil the secret behind the continued corruption in the department despite the efforts to fight the vice. The study used purposive sampling technique and descriptive survey design. The data was collected using mail questionnaires for areas outside Nairobi with additional observation methods. The data analysis used both descriptive qualitative and descriptive quantitative methods. The findings were analysed through comparison of the raw data presented in tabular forms and other illustrative diagrams. The major factors that influence staff to engage in corruption were found to be bad organizational culture and the high public perception that the department is corrupt. The study recommends the department to review the regulations and requirements for clear understanding by the customers, put in place proper and effective automation systems to deal with numerous corruption malpractices, appropriate measures be put in place and seal loopholes that enhance opportunities for bribery by the service seekers. Further, to undertake specific case studies and also motivate public sector employees.