43 Records out of 22207 Records

A framework for assessing successful implementation of digital villages in Kenya

Author: Atieno, Loice Victorine

Awarding University: University of Nairobi, Kenya

Level : MSc

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Rural development ; Towns ; Information technology ; Communications systems ;

Abstract:

ABSTRACT NOT AVAILABLE

Factors influencing adoption of Information Communication Technology Banking in Commercial banks in Kenya : a case study of Kenya Commercial Bank, Kencom House branch, Nairobi County, Kenya

Author: Choge, Leah Chepchirchir

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Kenya Commercial Bank ; Information technology ; Communications systems ; Commercial banks ; Electronic banking ;

Abstract:

The study was aimed at establishing the factors that influence adoption of Information and communication technology in commercial banks in Kenya. The study was aimed at finding out the extent to which commercial banks are adopting ICT banking. It was also aimed at determining if the adoption of Information ICT banking will improve institutional performance and service delivery to the clients. Previous IT initiatives did not give expected results. The bank had adopted a strategy of offering its services through a decentralized system and relies heavily on Business Development Officers to recruit, train, lend and recover money loaned to clients there is a heavy reliance on manual process in the field and banking processes. The study was descriptive and limited to Kenya Commercial banks in Kenya. The population included the entire staff of Kenya Commercial Bank and a census was taken for purposes of the study. Questionnaires were the main mode of data collection due to the geographical disparity of the staff at the institution. The study utilized a questionnaire set out in a likert scale to get responses from a census of Kenya Commercial Bank. The data was analysed and the study was expected to find that adoption of ICT banking improved service delivery and institutional performance. The study found out that the adoption of ICT had a major impact on service delivery and institutional performance of banks. The study concluded that ICT banking adoption had an impact on operational efficiency, cost reduction, customer service and competitiveness of the organization. As a way of recommendation, banks need to invest in relevant technologies after thorough and careful assessment of their requirements. Further research is necessary as the findings were based on a relatively small sample that may have influenced the nature of results that were obtained. There is need to expand on the sample size and carry out similar research in other banks. There is a need for further research to be conducted on existing ICT banking services for example biometric Auto Teller Machines's, banking point of sale service points. This will be aiming at reducing the complexity associated with ICT banking.

Information Communication Technology strategy and the competitiveness of Equest Limited-Kenya

Author: Wachegu, Georgette Emily

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology/Communications systems/Strategic management/Competitive advantage/Equest Limited Kenya/High tech industries ;

Abstract:

This purpose of the study was aimed at deriving the importance of lCT in business. Information and communication technology (ICT) is a vital component in the present 'knowledge economy'. It is used by many global businesses to remain competitive. In order to compete with big business, small to medium enterprises (SMEs) need to implement lCT as an essential part of their business. The study was guided by the following research question: what is the role played by ICT strategy in the competitiveness of E-quest limited? The research design was based on a case study and primary sources of data collected through interview guides. The fmdings reflected that the education levels of the staff of the interviewed ranged from college to degrees, with two of them having IT/lCT related skills. The findings also confirmed the fact that current technology implementation was not planned but random. They also mentioned a lack of strategic plan. The study recommends Equest needs to come up with an ICT strategy based on business goal and objectives, make sure the lCT strategy is aligned with the business strategy and identify the role the leT will be playing within the business. The study contributed to many theories related to firm competitiveness especially the Porter and Millar theories. It contributed in practice where there was promotion of e-skills for business employees to work longer and help increase company's productivity. The study also contributed in the value of knowledge that SMEs who employ lCT have a better chance of becoming commercially successful when following the critical success factors.

Information and Communication Technology and service delivery in Kenya's Teachers Service Commission

Author: Soi, Judith Cherono

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology/Communications systems/Quality of service/Kenya Teachers Service Commission/Education ;

Abstract:

ABSTRACT NOT AVAILABLE

The role of mobile phones in emergency and disaster management in Kenya

Author: Weru, Ann Nyaruai

Awarding University: University of Nairobi, Kenya

Level : MA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Mobile phones/Emergency communications systems/Disaster relief/ ;

Abstract:

Mobile phone technology is driving not only communication but also increasingly emergency and disaster management. This study explored, from an organizational context, how and why the selected organizations in Kenya were using mobile phones in emergency and disaster management, the challenges of the same and how this use of mobile phones related to social capital. The study found that there has been a steady integration of mobile phones in emergency and disaster management, through mobile-phone based cash transfers for vulnerable populations, fundraising for emergency kitties and as a means of getting emergency support services to crises populations. From an organizational context, mobile phones are mainly being used in emergency and disaster response. Among the drivers of the uptake of mobile phones in emergency and disaster management has been their near ubiquitous nature - at least 60 percent of Kenyans have access to one. Falling handset costs and increased mobile phone functionality has further strengthened the technology's appeal with the convenience and security offered by mobile phone-based cash transfers for example, boosting the technology's use in emergency and disaster response. The spin-off benefits of using mobile phone technologies include social capital aspects such as feelings of empowerment due to the ability to communicate and access much needed help. Among the challenges identified in the use of mobile phones in emergency and disaster management in Kenya include the high start-up costs due to technology and training needs, poor mobile network connectivity in remote areas, illiteracy, reluctance to embrace the mediation of the technology in aid delivery and the misuse of mobile phones. The study recommends research into more proactive uses of mobile phones in disaster management in Kenya as the technology is predominantly being used in enhancing emergency and disaster response. There are opportunities for the use of mobile phone technology in early warning, preparedness and other mitigation activities that can help Kenya to build resilience in the face of the ever growing threat of emergencies and disasters.

The Impact of Information Systems on customer service effectiveness : a case study of Kenya Commercial Bank LTD

Author: Kabangi, Winfred

Awarding University: United States International University-Africa, Kenya

Level : MBA

Year: 2012

Holding Libraries: ;

Subject Terms: Impact analysis/Information technology/Communications systems/Customer services/Kenya Commercial Bank/Commercial banks/Banking industry ;

Abstract:

ABSTRACT NOT AVAILABLE

Extent of adoption of Information Communication Technology in supply chain management among supermarkets in Kenya

Author: Kiura, Gabriel Muchangi

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi, Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology/Communications systems/Supply chains/Inventory management/Supermarkets ;

Abstract:

Organizations today are under pressure to better manage the supply chain and to improve efficiency and logistics operations while remaining responsive to changing market conditions and customer demands. The information and communication technologies, particularly the use of computers, internet and integrated Information systems are quickly changing the way supply of products and service are carried out by different businesses. As a result, organizations need to adopt Information and Communication Technologies to support their supply chains and increase their efficiency by achieving tighter cooperation relationship over the supply-chain. Different business have been adopting Information and Communication Technologies for different activities at different pace due to various unique reasons and hence the variation in the level of Information and Communication Technologies adoption. This study explored the extent of Information and Communication Technologies adoption, and the challenges encountered together with the utilization of Information Communication Technology in supermarkets. The study targeted Major supermarkets in Kenya. The study was conducted through structured questionnaire which were distributed to supermarket in Kenya. Data was analyzed using statistical package and represented using table. The study shows that many supermarkets have embraced the use of Information and Communication Technologies in different departments and sections. Also there are a number of drivers and barriers that influence the adoption oflnformation and Communication Technologies solutions in supermarkets in Kenya. The recommendations of this study provide a basis for the need of different stake holders in the sector to work together and also to see how they can work on the challenges that hinder the use of Information and Communication Technologies in supermarkets. Adoption and use of Information and Communication Technologies is a key factor to helping enterprises to raise their productivity and competitiveness.

Information and Communication Technology and customer service delivery at Nairobi City Water and Sewerage Company

Author: Nguu, Gideon Nganga

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology ; Communications systems ; Customer services ; Quality of service ; Nairobi City Water and Sewerage Company Limited ; Water utilities ;

Abstract:

Many organisations have adopted the use of information and communication technology (lCT) in order to improve the products and services they offer to their customers. While some of these organisations have reaped great benefits from ICT, some have not been able to establish whether indeed the investment in ICT was worthwhile while others have suffered noticeable losses arising from the investment in ICT. Although the Nairobi City Water and Sewerage Company has invested heavily in ICT since its inception, no study has been undertaken to fmd out the extent to which the technology has been adopted and its influence on customer service. This study sought to establish the extent of the usage of ICT for service delivery in the company, the effect of ICT on the work of the customer service staff and the effect of ICT on customer service delivery as a whole. The research project was a survey during which eighty (80) members of staff of the Nairobi City Water and Sewerage Company were sampled. These members of staff belonged to various levels in the organization but were all involved in the different areas of service delivery in the company. Self-administered questionnaires were distributed to the respondents. The data collected was checked for completeness and edited for correctness. Descriptive statistics were used to analyze the data with the Statistical Package for Social scientists (SPSS) as the main tool. Statistical measures such as frequencies, percentages and the measures of central tendency such as mean and mode were used. An analysis of Variances (ANOVA) and regression analysis were also carried out. The study established that in the NCWSC, ICT is used to the greatest extent m communicating to customers, resolving customer queries, meter reading, billing and m processing of applications for new water connections. The study also established that ICT is used to the least extent in the refund of customer deposits and in the exhauster and water tanker services. The study further established that the use of ICT has led to an improvement in the speed in Customer Enrolment, increased efficiency in Billing, accuracy in Meter Reading, improved speed in cash receipting, increased efficiency in query handling and increased efficiency in complaint handling which all ultimately lead to an improvement in service delivery. The work of customer care staff has also been made easier by the use oflCT according to the findings of the study. From the study, it is clear that although ICT is used in customer service delivery at NCWSC, it is used more in some areas than others. ICT usage in the company has made the work of the staff engaged in customer service easier and has led to an improvement in the delivery of services to customers.

Information and Communication Technology (ICT) and organizational change in a socio-political institutional environment : case of the Independent Electoral and Boundaries Commision (IEBC)

Author: Ndungu, Martin Wachira

Awarding University: University of Nairobi, Kenya

Level : MBA

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: Information technology ; Communications systems ; Organizational change ; Electoral reform ; Independent Electoral and Boundaries Commision (IEBC) ;

Abstract:

As the world grows through globalization and technology advancement, a need has arose for organizations and businesses to incorporate change and adopt new technologies which have been incorporated in the running of different organizations' operations i.e. in their management structures, operational levels and infonnation infrastructure. This study sought to understand organizational change and adoption of information and communication technology in a socio-political institutional environment i.e. the Independent Electoral and Boundaries Commission. The study was carried out using a case study design. The data was collected using interview gnides from key infonnants' i.e. directors, managers and coordinators in the various departments within IEBC with a sample size of 6 informants. Due to the qualitative nature of the study, content analysis with concepts of grounded theory was used for analysis purposes. The results of this study indicate that IEBC has really tried to implement the reforms set upon by IlEC and IlBRC in overhauling the electoral process and creating a good image of the electoral body both regionally and internationally enabling for an atmosphere of a free and fair general election.

User-centric Information and Communication Technology adoption model for rural farming communities in Kenya

Author: Ochieng, Daniel Orwa

Awarding University: University of Nairobi, Kenya

Level : PhD

Year: 2012

Holding Libraries: University of Nairobi Jomo Kenyatta Memorial Library ;

Subject Terms: End users ; Information technology ; Communications systems ; Models ; Rural areas ; Farming ;

Abstract:

The role of technology among populations in developing countries continues to be a topic of immense interest to researchers. Whereas technology acquisition is easily discernible externally, the ways to which a piece of technology is put to use is a process wrought with various dynamics, some evident and some not In the field of ICT today, there are numerous technological devices available and unlike in the past, the device prices have become affordable even to those at the base of the pyramid. Ensuring that the technology is put to efficient use is dependent on many underlying factors such as the relevance, the design, and the cost of use among others. The last decade has seen proliferation of the mobile phones in Kenya. During the same period, there has been increased competition from mobile service providers making the mobile phone a choice device for many Kenyans. Indeed the current mobile phone subscriptions surpassed past projections by considerable margins. Whereas those in formal employment find technology use part of the job or leisure, farmers in Kenya for example, have had to rely very little on technology use except for communication and to a large extent money transfer services such as Mpesa, Zap, Orange Money and Yu cash. Several researchers in both in developing and developed countries have studied the concept of technology adoption and several models from such studies exist in literature. Nevertheless the studies have tended to concentrate on technology adoption within formal structures, where the users are literate and where resources are readily available. For semi-illiterate users mostly within developing countries, availability of communication ;nfrastructure and technological resources are a big challenge. Therefore the technology needs. of such users have seldom been fully understood partly due to assumptions about their requirements and partly due to high costs associated with technology acquisition and deployment within the rural areas. This research focused on technology adoption process from the standpoint of farmers; more specifically farmers' ability to use and adopt ICT in their daily lives. We enlisted farmers living in rural areas where apart from Mobile phones there is no alternative communication infrastructure. The farmers are organized in groups and are drawn from three different areas of Kenya namely Mtito Andei, Kiangwaci and Bumala each having different geographical and demographic data. The farmers are engaged in both subsistence and cash crop farming and allseem to 'have had comparable issues affecting them mainly lack of information on the crop diseases and pests, the challenges posed by middlemen and the need to try ~ifferent crop varieties. In addition the lack of technological resources was a big challenge to the use of any technological innovation. The objective was to engage with the farmers from the onset to ensure that we understood the needs from their standpoint and in the pre-study period spent time with them in their homes to gain trust and ensure that the process was user-driven and user participatory throughout. Our approach was a combination of user-centric process and socio-technical experiments to bring to the fore the critical factors that determine adoption among rural agricultural users. We designed a Case Based Reasoning expert system known as Mobile Interfaced Crop Diagnostic Expert System (MICDES). The system enabled farmers learn about pests and diseases affecting their crops and it also helped us study the adoption process of ICT among the' farmers .: The MICDES design and development was based on the needs and feedback from several interactions with the farmers. The feedback obtained was used to improve the system continuously and to study the process of adoption among the farmers. Resources such as computers (laptops and desktops), mobile phones, Internet modems and airtime was provided to ensure that the farmers were able to use the system. To ens